Protea Hotel Fire & Ice! Johannesburg Melrose Arch
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Johannesburg

Protea Hotel Fire & Ice! Johannesburg Melrose Arch

No.13 of 4-star Select Hotels in Johannesburg
Melrose Arch Precinct, 22 Whiteley Rd, Birnam, Johannesburg, Gauteng 2076, South Africa
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Experience the glitz of old Hollywood at Protea Fire & Ice Melrose Arch. Nestled in Johannesburg's vibrant center, our hotel offers edgy elegance. Lavish rooms, inspired by Hollywood A-listers, boast city views. Enjoy star treatment and dine at our enticing restaurant, known for mouthwatering burgers and decadent milkshakes. Stay fit in our gym or relax by the outdoor pool. Our modern meeting spaces accommodate up to 180 guests. Explore nearby attractions like Nelson Mandela Square and Johannesburg Zoo. Book now to discover the allure of Protea Fire & Ice Melrose Arch.Show More
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hotel overview picture
4.1/5Very Good·Great Location
Nice room, rich breakfast
Amenities
Golf CourseOutdoor swimming poolMassage RoomFitness RoomPrivate ParkingAirport pick-up24-Hour Front DeskLuggage StorageBarRestaurant
All Amenities
Surroundings
Metro: Rosebank
(3.4 km)
Metro: Sandton
(7.0 km)
Airport: Grand Central Airport
(21.7 km)
Map

Rooms

Guest Reviews

Services & Amenities

Policies

King Room
19

King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Twin Room
14

Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Room Details
Check Availability
Deluxe King Room
6

Deluxe King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
Private toilet
Room Details
Check Availability
Junior Suite
14

Junior Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Connecting rooms
Room Details
Check Availability

Guest Reviews

4.1/5
Very Good
65 reviews
Verified Reviews
  • Cleanliness4.1
  • Amenities4.1
  • Location4.1
  • Service4.1
Average for similar properties in Johannesburg
Most Mentioned
J‍o‍d‍i
September 26, 2023
Nice hotel and very friendly staff- the room was clean and overall it was a really pleasant experience in a safe location .
M‍2‍5‍2‍9‍8‍3‍*‍*‍*‍*
July 30, 2024
Nice room, rich breakfast
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 3, 2024
never even booked in due to a transportation emergency. I tried talking to online customer care services as well as reservation staff piss-poor service. I reported that i will be unable to attend and requested a reschedule. They kept redirecting my attention to others in regards to my inquiry. Overpriced and very unhelpful
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 25, 2024
Almost everything exceeded our expectations, from the moment you walk in to the moment you walk out, you feel like royalty. The rooms are big and comfortable. The pillows sleep like a dream and the decor makes you feel like you're travelling back in time to when Marilyn Monroe was putting on her best show. Reception went out of their way to assist me with an extra bed for my daughter, free of charge. Breakfast was delicious. Someone is always asking if you want a coffee top up (yes please!). To the omelette chef, sir, I salute you! I LIVE for your omelettes. We even took advantage of the pool area, topped up my tan and enjoyed the clear, cool waters for a bit. If I were asked if there was anything they could do to improve our stay for next time, it would be a tiny one as this place already goes above and beyond. But, if anything, it would be to serve drinks at the pool. It would undoubtedly fulfil the dream stay. A couple of the waitresses came up to our table to tell my friend what beautiful eyes she has. If only they knew how much she needed the confidence boost, it's like God himself had sent them. Fire & Ice is simply the best! We were always greeted with the biggest smiles and best "good mornings", even told how radiant we look even though we'd just woken up. A lovely compliment goes a long way, so thank you! Fire & Ice, I miss you already and sad be back home, but will hopefully be seeing you again soon. Love, from Naples, Italy. Olex 5 • 6 days ago Experience at Protea Hotel Fire & Ice! Johannesburg It was an excellent stay Protea Hotel Fire & Ice! Johannesburg. The gym facilities and the room facilities were exceptionally excellent Zandile Nkosi 5 • 7 days ago Service excellence Great staff and awesome facilities Anonymous 1 • 19 days ago Bad service and stuff Bad service and stuff, didn’t even stay for over 2 hours Frequent traveler 5 • a month ago Excellent stay I stayed at this hotel for 2 nights because my go to place @ JW Marriott wasn’t available and this was in the same neighborhood. This Protea was fine with a younger more hip vibe but Marriott which is just across the road is more classy. I didn’t use the dining facilities. Solo Female Traveler 5 • a month ago Excellent Location, Very Clean, Safe and Beautiful I was a solo woman traveler to Johannesburg for the first time. I picked a perfect hotel. The location is excellent on Melrose Arch, very safe area and close by to many good restaurants. The best part is the Big Red City Bus stops right in front of the hotel. The location is an easy UBER ride to many of the tourist sites. The hotel serves an awesome breakfast with a large variety delicious of hot & cold foods. The dinner menu is also very good. The amenities are also very good. It offers excellent lounges and a beautiful court yard to relax in for drink, breakfast, coffee or to lounge by the pool. The staff were amazing, very helpful, warm and friendly. ciici arthur 5 • 2 months ago
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 2, 2024
Fabulous Hotel - service from ALL staff was friendly and attentive. EVERY staff member we interacted with was friendly and will to help. Fabulous rooms, an incredible spread for breakfast, and just an all round excellent experience! Well done Bosele and team! - service this good doesn't happen by accident!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 28, 2024
Friendly and conveniently located hotel in the heart of Melrose Arch. Elegant and stylish room design. Good security in the vicinity and the hotel itself. Breakfast was also excellent. Overall, a highly rated property that I recommend if needing to visit Melrose.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 20, 2024
This is a nice, comfortable hotel in a very safe area of Johannesburg. The Melrose area has several security gates and once you are inside, the whole area is very neat and safe. The fire and ice hotel is part of the Marriott chain (as is the bigger hotel across the street). The rooms are decently sized, very clean and comfortable. I kind of liked the artwork as well (see pics). The bathroom wa kind of small but that was okay with me. The hotel has a very nice buffet breakfast and wifi (both were included in my room rate), a very nice restaurant and bar (open late) including an ‘adult milkshake’ bar which was pretty cool. Staff are super friendly and helpful. Overall great choice for visitors.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 10, 2024
Karabo, I don't know how to thank you enough! You have been incredible over our stay. We were blown away by the very special touch of doing up our room for my husband's birthday - it really was so incredible. And on a side note - I have to just say that we were BLOWN AWAY by how absolutely brilliant all the staff are at your hotel. Every single person we dealt with was superbly professional, friendly beyond what we are used to here in Cape Town (sorry Cape Town, but you have ALOT to learn from JHB). Also, the beautiful gesture towards the kids at the breakfast buffet was so memorable. Even though our kids were not with us, we couldn't stop telling them about the special table set up with the kids treats - so thoughtful. Please convey our thanks to all the staff that were working this past weekend. I cannot wait to return. You have by no doubt made it impossible for us to stay anywhere else!!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 3, 2024
I had the MOST amazing stay at Protea Hotel Fire & Ice! Johannesburg Melrose Arch. It felt like my home away from home and all of the staff felt like family. I had the smoothest check-in EVER thanks to Londiwe. She was SO welcoming, made me feel very appreciated as a Marriott Bonvoy member, and assured me she would be available for me throughout my stay. The room was beautifully appointed. I dined at the hotel restaurant my first night and received amazing service from Etwart and Busi. After 15 hours on a flight from the US and navigating customs, it was great to be greeted by beautiful smiles and warm energy at the hotel restaurant. the next day, I arrived at the breakfast area. Breakfast was phenomenal. I have a dairy-allergy. There were lots of fresh options available and the restaurant staff was more than willing to answer my questions regarding my dietary needs. I truly appreciated this. Each morning as I attended breakfast again, the team welcomed me with a bright smile, had my Americano ready, and continued to be attentive. The staff continued to make my stay feel easy and comfortable. One of the masterminds behind my AMAZING stay was Karabo. Karabo was always available to answer questions. He was very attentive and made me feel very welcomed. My checkout experience was a breeze thanks to Phemelo and Ntombi. I would also like to acknowledge Thamie, Abigail, And Gcina. There are really too many people to name. I have stayed at Marriott hotels all over the world and this experience was TOP-TIER all around! Being a solo traveler so far from home can feel intimidating. But staying at a hotel like this with such an excellent team, made a great trip PERFECT. On the last day, many of the staff came to wish me farewell and extend their wishes for safe travel. I am truly blessed. I have stayed at other hotels in Johannesburg before, but from here on out, I will ONLY be staying at the Protea Fire & Ice!!

Services & Amenities

Outdoor swimming pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, ZAR 75.00 (approx. NZD 7.33) Daily. Reservation not needed.
Transportation
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Activities
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: 00:00–11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:ZAR 199.66 (approx. NZD 19.50) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2014
  • Number of Rooms: 197
Experience the glitz of old Hollywood at Protea Fire & Ice Melrose Arch. Nestled in Johannesburg's vibrant center, our hotel offers edgy elegance. Lavish rooms, inspired by Hollywood A-listers, boast city views. Enjoy star treatment and dine at our enticing restaurant, known for mouthwatering burgers and decadent milkshakes. Stay fit in our gym or relax by the outdoor pool. Our modern meeting spaces accommodate up to 180 guests. Explore nearby attractions like Nelson Mandela Square and Johannesburg Zoo. Book now to discover the allure of Protea Fire & Ice Melrose Arch.

Frequently Asked Questions

What are the check-in and check-out times at Protea Hotel Fire & Ice! Johannesburg Melrose Arch?

The check-in time at Protea Hotel Fire & Ice! Johannesburg Melrose Arch is 14:00 and the check-out time is 11:00.

What amenities and services does Protea Hotel Fire & Ice! Johannesburg Melrose Arch have?

Protea Hotel Fire & Ice! Johannesburg Melrose Arch has the following amenities and services: Swimming Pool, Massage Room, Fitness Room.

Does Protea Hotel Fire & Ice! Johannesburg Melrose Arch have a swimming pool?

Yes, Protea Hotel Fire & Ice! Johannesburg Melrose Arch has a pool.

Are pets allowed at Protea Hotel Fire & Ice! Johannesburg Melrose Arch?

Unfortunately, pets are not allowed at Protea Hotel Fire & Ice! Johannesburg Melrose Arch.

How much does it cost to stay at Protea Hotel Fire & Ice! Johannesburg Melrose Arch?

Prices at Protea Hotel Fire & Ice! Johannesburg Melrose Arch are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Protea Hotel Fire & Ice! Johannesburg Melrose Arch?

Grand Central Airport is the closest airport to Protea Hotel Fire & Ice! Johannesburg Melrose Arch, and it is about 20 mins from hotel by car (21.7 km).

What is the cancellation policy for Protea Hotel Fire & Ice! Johannesburg Melrose Arch?

The cancellation policy for Protea Hotel Fire & Ice! Johannesburg Melrose Arch varies depending on the type of room and booking conditions.

About This Property

Nearest AirportGrand Central Airport
Distance to Airport21.72KM
Nearest Train StationPark Station Railway Station
Distance to Train Station11.24KM
Nearest Metro StationRosebank
Distance to Metro Station3.4KM
Average Price FromNZD271
Hotel Star Rating4