Laguna Praia Hotel

Breakfast and staff were wonderful. Room was poor. No chair to sit in. Bathroom was miniscule and in need of upgrading.. Good water pressure and lots of hot water.

Our recent stay in this property was terrible from the start. We arrived shortly after midnight due to a flight cancellation. We were not made aware of the fact that a failed water pump on the property caused a loss of water service to the entire hotel (one of several water interruptions during our stay). To be clear, this was not an interruption in water service by the city. This was the result of a pump failure in the hotel. Upon arriving to our room after a long travel day, someone uses the bathroom only to find out that the toilet doesn’t flush and the fan in the bathroom is broken. The toilet tanks are not accessible so what is there remains until water is restored. The room photos do a masterful job of overselling outdated, worn furniture, uncomfortable beds and linens, etc. The pool pump is barely functional at best resulting in cloudy grey water filled with floating chunks of presumably sand and dirt. We scheduled a meeting with the manager to discuss our dissatisfaction. The manager arrived 45 minutes late, shrugged his shoulders, and said “sorry for the inconvenience, there is nothing we can do.” That day, we returned to our room after touring the area all day to get ready for dinner, and again - no water. That said, the hotel is in a great location and the restaurant staff was very friendly and helpful. For those who are familiar, think of this property as a Motel 6 in a great beach location. If you have that in mind when you arrive, you’ll be satisfied.

Great location for tourists. Older hotel, but in okay condition. Very friendly staff, good breakfast. No Wifi issues.

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