When checking in, I encountered mainland tourists who jumped in line to check in. The front desk staff was able to put our check-in aside and let the mainland tourists who jumped in line check in first. We are obviously already checking in. Jumping in line seems reasonable.
My child took the cup noodles to the front desk to ask for hot water, but the front desk staff did not help at all, and the child even burned his hand.
This hotel does not have children's toothbrushes and slippers. Even if I asked the front desk, they didn't provide them. The front desk said that they were a new hotel and hadn't prepared these sanitary products yet.
Next, around 8pm, the wash basin leaked and water was all over the floor. I called the front desk to complain, and the front desk sent a staff member to look at the large puddle of water on the ground and said that the sewer was blocked, which was why the water leaked, and then left. We thought we were going to get cleaning supplies, but after waiting for 20 minutes, there was no sign of anyone. It turned out that they were not planning to mop the floor. Were they just waiting for us to handle it ourselves? After that, we called the front desk again, and a staff member came to deal with it 5 minutes later. The efficiency is really poor.
The water pressure in the shower was terrible, the water was very small, and the hot water was hot and cold.
Regarding air conditioning, it was quite cold on the day we checked in, and it snowed the day before. We turned on the heating, and it was still super hot no matter how much we adjusted it. We asked the staff at the water beach to help us make it cooler, and he did so. But we were too hot to sleep all night. We called the front desk the next day and found out that the heating was central and could not be adjusted in the room. So what happened to the staff who mopped the floor last night? Can't you tell us? Really bad.
Outstanding
1559 Reviews