Hilton Garden Inn Jiuzhaigou

Hilton Garden Inn Jiuzhaigou Reviews

Hilton Garden Inn Jiuzhaigou

S301 Provincial Road Langzhai Village, Zhangzha Town, Jiuzhaigou, Aba Prefecture, ChinaView Hotel Details
Hilton Garden Inn Jiuzhaigou
Hilton Garden Inn JiuzhaigouHilton Garden Inn JiuzhaigouHilton Garden Inn Jiuzhaigou
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Hilton Garden Inn Jiuzhaigou Guest Reviews

4.6/5
Very Good
1549 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1549)
Positive reviews(1503)
Reviews with photos/video(402)
Classy environment(252)
Delicious breakfast(179)
Friendly front desk staff(169)
Perfect for kids(49)
Close to scenic area(43)
Average sound insulation(36)
Tasty restaurant(31)
Delicious buffet(9)
Negative reviews(46)
skyylette
King Guest Room
Stayed in Feb 2024
Friends
18 review
3.2/5
Posted on Mar 2, 2024
Best is they upgraded the room for us. The only disappointment is when during check out time, a front desk young lady gives us a quite bad attitude. My friend's room is not cleaned up properly as the prior guest had left their belongings in the cupboard.
Response from Property: Dear guest, thank you for your love of Jiuzhai Luneng Hilton Garden Hotel and we're really sorry about what happend during your stary . The hotel is committed to providing better and warmer accommodations for every guest. your advices is inspiring us to be a better who we are . We will continue to work hard to provide every guest with a comfortable stay experience, making the journey perfect. Looking forward to your next visit and wishing you a smooth journey!
nitt_kat
Twin Guest Room
Stayed in Jun 2023
Friends
16 review
4.5/5
Great
Posted on Jun 26, 2023
I stayed in this hotel for 2 nights. The surrounding is lovely, a lot of greenery. The hotel is very new, rooms are clean and spacious. The Breakfast was good, but the menu was repeated the next morning. There is group dance activity in the evening near to the hotel, organized for tourists during holidays. It was exciting to participate in that. 😊😊😊. Service people are helpful. Xena Niu helped us with a lot of useful information before our vacation. It was nice to get a free upgrade to a room with balcony. The manager speaks a little English, the rest doesn’t.
6/12
Response from Property: Dear customer, thank you for choosing Jiuzhai Luneng Hilton Garden Hotel and leaving your recognition of the hotel! Our primary goal is to provide guests with a warm and comfortable environment and professional and sincere service. We have shared your comments with relevant departments. We believe that with your support, all of us will continuously improve the hotel's service philosophy and quality, ensuring that every trip and stay you make is an unforgettable experience. Looking forward to meeting you again and wishing you a pleasant life - Hotel Operations Manager - Niu Bingqian
Guest User
Deluxe Double Room
Stayed in Jan 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Great location, brand new hotel! One of the best choices when visiting 九寨沟.
Scholes
King Guest Room
Stayed in Jul 2023
Solo travelers
19 review
4.5/5
Great
Posted on Aug 1, 2023
Known Standard from Hilton Garden Inn. Nice atmosphere, big and clean room, many breakfast options. Very helpful stuff support me to buy a ticket for Jiuzhaigou as a foreigner.
Response from Property: Dear guest, thank you for choosing and pleasant stay at Hilton Garden Inn Jiuzhaigou. We are very glad to see your praise on the hotel, your comments will inspire us to do better! We will continue to make every guest feel at home and make the journey as perfect as possible. Looking forward to your coming again. Wish you have a nice trip!
Guest User
Deluxe Room (2 beds)
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 31, 2022
Very pleasurable stay, the rooms are nice and clean , the staff is helpful and the breakfast has plenty of choices. Perfect mix of price and quality, would definitely book again if visiting JZG. The resort itself is located about 8km from the Jiuzhaigou scenic area so you can either drive or take a cab (recommended as the parking spots are located far away). Essential if your on a long road trip the hotel offers a guest laundry :)
Response from Property: Dear guest, thank you for choosing and pleasant stay at Hilton Garden Inn Jiuzhaigou. We are very glad to see your praise on the hotel, your comments will inspire us to do better! We will continue to make every guest feel at home and make the journey as perfect as possible. Looking forward to your coming again. Wish you have a nice trip!
McNeil
King Guest Room
Stayed in Feb 2022
Couples
8 review
3.7/5
Posted on Mar 27, 2022
The hotel is in nice area although a little far from the scenic spot.
Response from Property: Dear guest, thank you for your choosing Hilton Garden Inn Jiuzhaigou. The hotel is located in Luneng Meili Hui, about 12 kilometers away from Jiuzhaigou Scenic spot. Through the bright and transparent space design, to give guests like sunshine, warm and comfortable experience, with warm service lit up every journey of the guests. Looking forward to your coming again. Wish you have a nice trip!
Dave
Twin Guest Room
Stayed in Sep 2021
Friends
27 review
4.7/5
Amazing
Posted on Sep 25, 2021
Absolutely loved the service level of the staff members. The rooms where very big and clean.
Response from Property: Dear guest, thank you for choosing and pleasant stay at Hilton Garden Inn Jiuzhaigou. We are very glad to see your praise on the hotel, your comments will inspire us to do better! We will continue to make every guest feel at home and make the journey as perfect as possible. Looking forward to your coming again. Wish you have a nice trip!
Guest User
King Guest Room
Stayed in Jun 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The hotel has a lobby bar and a lounge. There is also a convenience store next to the front desk. It is very convenient to buy things. It can meet the daily snacks and drinks. The front desk staff Daxiong and Cuo Cuo are enthusiastic. The hotel environment is good, the guest room supplies are complete, and the towels and quilts are also very clean. It is very safe to live in. The hotel is very cost-effective. Daxiong and Xiaolan at the front desk have a friendly attitude and smile. The service feels very good and the service is also very good. I will choose this place next time. Thoughtful and polite, very good, I will choose this hotel next time. Superb! At the same time, I also look forward to meeting Jiuzhaigou again in the golden autumn season
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6/8
Response from Property: Dear guests, thank you for choosing Hilton Garden Inn Jiuzhaigou and sharing your experience here. The hotel is inspired by the scenery of Jiuzhaigou, and each room is bright and fresh in color. The hotel is also equipped with fitness facilities and children's facilities, a 24-hour convenience store and a self-service laundry room. It is attached to the surrounding Huamei Resort Business Body to provide our guests with a comfortable and warm service experience. We will continue to work hard and look forward to your visit again to bring you more surprises. Dear guests, thank you for choosing Hilton Garden Inn Jiuzhaigou and sharing your experience here. The hotel is inspired by the scenery of Jiuzhaigou, and each room is bright and fresh in color. The hotel is also equipped with fitness facilities and children's facilities, a 24-hour convenience store and a self-service laundry room. It is attached to the surrounding Huamei Resort Business Body to provide our guests with a comfortable and warm service experience. We will continue to work hard and look forward to your visit again to bring you more surprises.
Guest User
King Guest Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The hotel environment is very beautiful, right at the entrance of Huamei Resort. Jessie's service is very good [Rose] The makeup lady provided by the hotel is very good, and the photos are very beautiful.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Hilton Garden Inn Jiuzhaigou and sharing your experience here. The hotel is inspired by the scenery of Jiuzhaigou, and each room is bright and fresh. The hotel is also equipped with fitness facilities and children's facilities, a 24-hour convenience store and a self-service laundry room. It is attached to the surrounding Huamei Resort Business Body to provide our guests with a comfortable and warm service experience. We will continue to work hard and look forward to your visit again to bring you more surprises. Dear guests, thank you for choosing Hilton Garden Inn Jiuzhaigou and sharing your experience here. The hotel is inspired by the scenery of Jiuzhaigou, and each room is bright and fresh. The hotel is also equipped with fitness facilities and children's facilities, a 24-hour convenience store and a self-service laundry room. It is attached to the surrounding Huamei Resort Business Body to provide our guests with a comfortable and warm service experience. We will continue to work hard and look forward to your visit again to bring you more surprises.
Guest User
Twin Guest Room
Stayed in Jun 2024
Friends
3 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The hotel service is really good, the attitude is warm and thoughtful, praise the front desk Xiao Huang and Xiao Qiao, as well as Da Xiong, the service is particularly good, the hygiene is also very clean, it is close to the scenic area, and it is very convenient to enter and exit. The overall stay is very comfortable, which makes people feel very comfortable. The breakfast is also good, cost-effective, suitable for family travel, although the hotel is only four stars, but it still has five-star quality, and parking is also very convenient. The overall feeling is good, the lobby environment is very good, you can take beautiful photos, like them 👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hilton Garden Inn Jiuzhaigou and sharing your experience here. The hotel is inspired by the scenery of Jiuzhaigou, and each room is bright and fresh in color. The hotel is also equipped with fitness facilities and children's facilities, a 24-hour convenience store and a self-service laundry room. Relying on the surrounding Huamei Resort business complex, we provide our guests with a comfortable and warm service experience. We will continue to work hard and look forward to your visit again to bring you more surprises.
Guest User
Twin Guest Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It was the first time I brought my parents and children to Jiuzhaigou. I had been looking for a resort hotel with high comfort and cost-effectiveness. Finally, I chose Hilton Garden Inn after careful selection. It was a great surprise. The room was very large and comfortable to stay in. The breakfast was rich and the service was very warm and thoughtful. The supporting facilities of the entire hotel are very complete. There are many delicious local foods nearby, as well as convenient chain restaurants, such as KFC. In addition, the hotel also very considerately gave me a travel photo shoot, which was a surprise. The photographer and makeup artist were very skilled, the shooting level was very good, and the photos were great.
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Guest User
Twin Guest Room
Stayed in Jun 2024
Friends
9 review
4.0/5
Very Good
Posted on Jun 19, 2024
There were bugs on the bed in the room. The rice was served in a broken bowl in the morning. I arrived at the hotel around 11:30 pm and no one called to ask about it.
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Response from Property: Dear guest, thank you for writing a review about your stay at Hilton Garden Inn Jiuzhaigou Luneng. We are very grateful for your feedback. Regarding the mosquitoes you reported when you checked out yesterday, I have explained to you. The hotel is located in a forest area. There are mosquitoes around and occasionally fly into the room. The hotel is also taking measures to eliminate mosquitoes. We are also sorry. The rooms were not up to our standards of quality. Guest feedback is extremely important to us, and we will also adopt your opinions when improving the environment of our hotel rooms. We will also provide your feedback to the kitchen team to continuously improve our menu products and strive to bring better results to our guests. More choices and a better dining experience. At the same time, we would like to thank you for your recognition of the hotel's services. We will continue to work hard to provide every guest with a home-like stay experience and make their journey perfect. We look forward to your visit again and wish you a smooth journey!
Guest User
Twin Guest Room
Stayed in Jun 2024
Family
2 review
3.0/5
Posted on Jun 19, 2024
The room facilities and environment are OK. The breakfast is one of the worst I've ever had, and the floor of the restaurant is very slippery during meals. I almost fell the first time I walked over. As a result, the staff told me to be careful and put up a small sign, but did not take any other measures to absorb water. Other elderly people who walked over almost fell. The second time I passed by, the floor in the upper right corner was also very slippery. The whole dining experience was very bad.
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Guest User
King Guest Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 31, 2024
The hotel's service attitude is very good. The front desk staff Daxiong and Cuocuo Jiaojiao are warm and friendly and provide thoughtful help and suggestions.
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Response from Property: Dear guest, thank you for your interest in Hilton Garden Inn Jiuzhaigou and for having a pleasant stay here. We're happy to hear that you were satisfied with your stay at our hotel and the service from our team members! I will be sure to share your encouragement with my colleagues. We will continue to work hard to provide every guest with a home away from home experience and make their journey as perfect as possible. We look forward to your visit again and wish you a smooth journey!
Lunaaa0524
Deluxe Double Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 20, 2024
The overall environment of the hotel is very good. When I checked in, the ladies at the front desk helped me upgrade the room type. The room was clean and well-equipped. It is a very conscientious shop. The price-performance ratio is super high. Thanks again to the ladies of the hotel, aili, lucky, amy, and a round-faced sweet lady. Their warm and attentive service is truly the signature of Hilton.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love of Hilton Garden Inn Jiuzhaigou and for having a pleasant stay here. We are glad to know that you are satisfied with your stay in our hotel and the service of our team members! I will definitely share your encouragement with my colleagues. We will continue to work hard to bring every guest a home-like stay experience and make the journey perfect. We look forward to seeing you again and wish you a smooth journey!