Kee Aun
May 24, 2024
Besides the location, this hotel is a nightmare . No customer service at all, when ask about Jiuzhaigou County information the skinner lady said it on the wall. I ask again if there is a must see part or which part is nicer, her response was, I don’t know what the big deal that tourist love it so much, for me it’s not nice 😮 wow what kind of customer service is this ? She is in the wrong career . The bathroom is applauding, dirt, shower door has no handle / broken, as soon as you on the shower the bathroom flooded. The lady said if you need room cleaning let us know. So we let them know but when we got back, all the room service did is change the towels, the rubbish was not clean or taken away, bed was not done accept towel.
In trip.com add all the room say no smoking but when we walk into the room it stinked and there is an astray in the room. It’s a real let down. Feel free to view the photo after room cleaning. Felt bad to provide such review but truth need to be told