Poly New Jiuzhai Hotel

It's too expensive to add a bed. You can book a room with an extra bed. It's an old hotel, not new or old. It's just close to the scenic spot. I booked it because it's convenient. The breakfast is average, not delicious, and tasteless.

The room I booked in this hotel has not been heated since I checked in. When I woke up this morning, I saw that the temperature was only 11 degrees. You can imagine how cold we spent a night, and the attitude of the hotel waiter is even more unacceptable. I called the waiter at about 10 o'clock last night to ask him to come and see. After the waiter came, he said, "Our air conditioner is broken here." He could give us a heater, and told us that he could not give us two, fearing that it would trip. This morning, I checked out at the front desk and asked when the hotel air conditioner broke down. As a result, the front desk told me that the air conditioner was not broken, but the one in our room was broken. They told me that there were two suites in my room and I could change rooms. So my questions are: 1. Why did the hotel waiter last night lie to me that the hotel air conditioner was broken? 2. Why didn't you remind me that there were still empty rooms in the suite and I could change rooms? As a consumer, I understand the psychology of the hotel and think that the waiter did not propose to change rooms because there were no rooms. The waiter did not take the initiative to propose it. Was it because he was afraid of trouble or felt it was unnecessary? 3. If the air conditioner is really broken, then why didn't you tell us in advance when we checked in, and wait until we couldn't stand the cold and let us ask ourselves? 4. I booked a suite. We have two rooms in the suite. The waiter only gave us one heater because he was afraid of a power outage. How should we allocate the heater? One room is freezing and the other is heating? They still refused to compensate us. What a rubbish hotel.

It's too old, the water heater is hot and cold, the mattress is hard, the house is small, and it's very expensive. There's nothing to eat for breakfast. It feels like the 90s.

The hotel is in a good location, but it seems that there are many groups coming, and the air conditioning is not strong! It should be renovated. It can be upgraded to a higher level.

Super satisfied. The room is far better than what it should be at this price, and the quality is amazing. The service sister carefully helped me book the car for each day's travel, and was also worried about whether the weather would affect the trip, and repeatedly confirmed it on WeChat... I have stayed in many scenic spots and many expensive hotels on business trips, but I have never been as satisfied as this. The breakfast provided was not delicious, but the price is here, which does not affect my highest evaluation. I wish your business is prosperous and I wish the travelers a happy return!

Good environment, convenient transportation, warm service, the hotel provides ditch delivery service. Hotel manager Xiao is very good and provides sincere service. The original ecological song and dance "******* Mystery" theater is next door. The performance of professional actors understands the ethnic culture of Jiuzhaigou. I will stay here again next time.