Poly New Jiuzhai Hotel

The room I booked in this hotel has not been heated since I checked in. When I woke up this morning, I saw that the temperature was only 11 degrees. You can imagine how cold we spent a night, and the attitude of the hotel waiter is even more unacceptable. I called the waiter at about 10 o'clock last night to ask him to come and see. After the waiter came, he said, "Our air conditioner is broken here." He could give us a heater, and told us that he could not give us two, fearing that it would trip. This morning, I checked out at the front desk and asked when the hotel air conditioner broke down. As a result, the front desk told me that the air conditioner was not broken, but the one in our room was broken. They told me that there were two suites in my room and I could change rooms. So my questions are: 1. Why did the hotel waiter last night lie to me that the hotel air conditioner was broken? 2. Why didn't you remind me that there were still empty rooms in the suite and I could change rooms? As a consumer, I understand the psychology of the hotel and think that the waiter did not propose to change rooms because there were no rooms. The waiter did not take the initiative to propose it. Was it because he was afraid of trouble or felt it was unnecessary? 3. If the air conditioner is really broken, then why didn't you tell us in advance when we checked in, and wait until we couldn't stand the cold and let us ask ourselves? 4. I booked a suite. We have two rooms in the suite. The waiter only gave us one heater because he was afraid of a power outage. How should we allocate the heater? One room is freezing and the other is heating? They still refused to compensate us. What a rubbish hotel.

Good environment, convenient transportation, warm service, the hotel provides ditch delivery service. Hotel manager Xiao is very good and provides sincere service. The original ecological song and dance "******* Mystery" theater is next door. The performance of professional actors understands the ethnic culture of Jiuzhaigou. I will stay here again next time.

The hotel is very good, the staff is very responsible, and they check whether the car owner is the owner before moving the car. There are two shortcomings that can be improved: one is that the breakfast variety is small and not delicious, and the other is that there are bugs in the room, which may be related to the forest area, where there are more mosquitoes