Rissai Valley , a Ritz-Carlton Reserve

I came with my parents. As soon as I arrived at the hotel, I was taken care of in every possible way. I was not embarrassed. The hot pot was especially delicious, and the beef at Cailinxuan was also delicious. I especially praised the SPA center, which was very considerate. They took the initiative to help us take pictures and introduced the various facilities in the room. Because I didn't have time to participate in the activities, they also gave us the activity items and sent us tutorials. I will come again in the middle of the year

From the moment I walked into the hotel, I was impressed by the enthusiasm and professionalism of the staff. The hotel provides a very considerate 24-hour exclusive butler service, which makes our stay more worry-free. Our butler, Neba, can respond quickly to any needs and truly make guests feel at home. In addition, the hotel also gave us a delicious breakfast, which made us feel the hotel's care and meticulousness early in the morning. Each breakfast is carefully prepared, not only delicious, but also full of warm heart. Overall, the service quality of the Ritz-Carlton, Risai Valley far exceeded expectations and is definitely a high-end accommodation option worth recommending. Thank you to every staff member of the hotel team for giving us such a pleasant experience. I will come again if I have the opportunity in the future!

The whole service experience was excellent, and the details were carefully considered. During the stay, the staff not only prepared small gifts, but also carefully decorated the room, making people feel at home with warmth and care. Zhuoma and Nieba's service was particularly professional. They were patient and meticulous, always paying attention to the needs of the guests, and showing extremely high service standards. From check-in to check-out, every link was in order, and the thoughtfulness and enthusiasm of the service staff made the whole experience smoother and more pleasant. The housekeeper team also performed well, with professional and meticulous service, fully demonstrating their high level of reception ability. Although there were many guests staying this time, the housekeepers still tried their best to provide thoughtful service within a limited time and ensured that we had a comfortable experience. Although the time for communication and interaction with them was relatively limited, their professionalism and warm reception could still be felt. What is most commendable is that they not only met basic needs, but also improved the overall accommodation experience through delicate service, which truly embodied the first-class service level. I look forward to having more on-site interactions with the housekeeper team next time, enjoying more in-depth companionship and personalized services, making the whole journey more enriching and memorable.

The hotel is located half an hour's drive from Jiuzhaigou Scenic Area and one and a half hours' drive from the high-speed rail station, which is very convenient; The service and hotel scenery are very good, and I am very happy to enjoy a short vacation time; What I am not satisfied with is the hotel's hardware. It is already the standard of luxury room prices. The toilet in the living room bathroom is not equipped with electric, and the main bathroom is not automatically heated and kept at a constant temperature, which greatly affects the experience; The hotel lighting is relatively dim. Although the designer's concept was explained as soon as I checked in, after all, it is a resort hotel, not all couples stay, and appropriate lighting is still necessary for bringing children.