Guest User
October 31, 2024
The suite I booked was not informed by the hotel in advance that there was no water in the suite, so I could book another hotel. Instead, they waited until I arrived to tell me. The solution they gave was to change to a twin room, which did not meet my needs. Later, they communicated and changed to a twin room with a king-size bed. As a result, the toilet flush in the king-size bed room was broken and would not automatically fill with water. There was no shower in the room, but a bathtub with a high shower head that could not be removed. I was afraid that the child would fall when bathing, so I disinfected the bathtub and let the child sit in the bathtub to wash. As a result, I found that the water under the bathtub was broken. When I asked the waiter, he blamed us, saying that no guests used the bathtub to bathe. Excuse me, did you press it and it was broken, just to prevent guests from using it? There were no toiletries in the other twin room. I asked if I could change the room, but they said that I couldn’t change it because there was no room. The next day, when I asked about the airport drop-off time, the attitude was very bad. He also complained about the guests to others. He didn't even cover the phone when he complained. I heard it clearly. I complained to the manager and asked for an apology. He promised to apologize when I checked out, but he didn't. When I checked out, there was no one at the front desk. I walked closer and saw that it turned out that the waiter was squatting downstairs and chatting on the phone. He was so happy that he was shocked when he saw me.
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