Guest User
November 4, 2023
This is a very poor experience!
Originally, during the self-driving trip to Hangzhou, we headed to the only five-star hotel in Jinyun to check in. When we moved the car out of the garage, the road inside the hotel was scratched by an incoming taxi. Then the taxi hit the cement flowerbed of the hotel and the lobby of the hotel. The manager and related personnel were indifferent to the safety of the guests and asked for 2,000 yuan in flower bed maintenance fees. . . After the insurance company and the traffic police dealt with it, the insurance company and the hotel's maintenance and greening company reached an agreement to compensate 1,200 yuan, and the hotel manager was involved in the whole process. Later, he said that he had not heard anything and that the greening company could not represent the hotel. . . I still insist on charging 2,000 yuan for the fee. . .
I really want to ask: Is this the layout and service quality of a five-star hotel? Can such a manager also work in a five-star hotel?
Let’s sigh: As a tourist county, good mountains and rivers alone are not enough, you must also have good service facilities. . .
Original TextTranslation provided by Google