1. Dining experience
(1) Chinese Restaurant
1. Lunch: Dining at the hotel's Chinese restaurant at noon, the taste is good, the food is fast. The Chinese restaurant and the breakfast room are the same restaurant, providing a variety of patterned children's tableware, children of different genders can choose the style they like.
2. Breakfast: The breakfast experience was extremely poor the next day. The number of tables and chairs in the restaurant is difficult to deal with the full room situation of the hotel. The hotel said that the usual reception volume is like this, which makes people doubt the level of reception. At 9:30, many guests had no seats like us. Finally, the young lady who served at the front desk the day before and helped distribute painting tools in the children's center to help wipe the outdoor rain tables and chairs and open the canopy, so we could sit. Yogurt and eggs need to be competed for breakfast, straws can not be grabbed, the plate is missing, the oyster can be used to pack fruit in a children's bowl, adults eat noodles, and finally grab some cold dishes, hand-picking and porridge to eat.
(2) Barbecue Restaurant
The hotel also has a barbecue restaurant. Although the hotel says it is not owned by the park, there is no other choice for the park. In the afternoon, I added the barbecue restaurant owner WeChat to book the package through the hotel. After 6 o'clock, I found that there was only one aunt who was responsible for preparing the dishes. Other matters were all done by the boss. The restaurant can accommodate about 10 tables. Due to insufficient staffing, the egg fried rice needs to be fried by the guests. The egg, rice, beer, change the baking tray paper, take the tableware, and install the seasonings. Finally, the hotel let the boss discount, but the boss did not know where the hotel offended us, unapologetic, do not think there is a problem with the whole process of self-help.
2. Hotel services
We arrived at the hotel at 12 o'clock and checked in at 2 o'clock after the complaint. The front desk said that it needed to be cleaned in turn. When I first arrived, the front desk asked me to go to the restaurant for lunch. After the meal, I was still unable to check in. I was going to take the children to the children's center. At that time, there were 7 children present but no staff. I returned to the front desk to consult the painting tools. The front desk said that there were staff but there may be temporary things to wait. After 20 minutes, the staff still did not see the staff, the children were impatient, returned to the front desk again, learned that the staff brought other children to pick flowers and did not report, the hotel did not arrange other personnel to receive. Finally, the next day, the front desk lady who helped with breakfast went to the warehouse to get the painting tools, and did not see any additional staff arrangements until she left the children's center.
III. Hotel facilities
Staying at the hotel, you can play the orange park for free. The overall shape of the park is mainly oranges, bright colors, and very attractive to children. Even if it rains, the children still have a great time.
IV. Accommodation environment
The slide room we stayed in was loved by children. The room facilities were complete, equipped with a children's toilet, a washstand suitable for children's height, children's pillows, etc., and the children's slippers, toothbrushes, mouthwashes, and toothpaste were of excellent quality. Although it rained on the first day, the three children were also fun to play on the slide in the room.
V. Overall feeling
Hotel room facilities and surrounding orange parks are good, but the stay experience is poor. Although the staff involved in Trip.com in the later stage made up for it, the overall is unprofessional and does not realize the service problem. I hope that the hotel management will pay attention to team problems in the later stage, improve the professional level of staff, recruit more people, and look forward to staying at this lovely orange hotel again after rectification.
Outstanding
1009 Reviews