Wentou Oceanic Hotel

Bad attitude, bad environment, bed bugs 

This is a really rubbish hotel. I don't know how it is rated 4 stars. My husband and I booked a VIP king-size bed room on Ctrip. After the front desk gave us the card, we opened the door and found a twin-bed room. Then my husband went to the front desk, and the front desk said that there were no king-size beds. They could arrange it at will without our permission? Later, they said that they would upgrade us to another king-size bed room for free. This is the first time I have seen a reverse upgrade (from 30㎡ to 15㎡, from window to closed window). When we went back to the double room to get our luggage, we found someone inside. The auntie used the room card to enter our room directly. I don't know how she was trained. If my things fall, whose responsibility will it be? Then we went to the "free reverse upgrade" room. Within 5 minutes of entering this room, the power went out. The auntie said that the line of this room was broken and we had to wait for the repairman to come tomorrow. At this time, more than an hour had passed since we entered this hotel, but we didn't even sit on a stool. The front desk changed us back to a double room. This double room is really "remarkable". I put the picture directly below. It should be for those with mobility problems. As soon as I entered, there was a damp smell, not just in the room, you can smell it when you enter the guest room area of ​​this hotel. The carpet should not have been cleaned for a long time. The room is also old, damp and woody. My husband said that we should just change hotels, but it was already 10:30 in the evening, so we just stayed. At 2 o'clock in the morning, I was woken up by the noise of the garbage truck downstairs, which was very noisy. I woke up at 6 o'clock in the morning. As soon as I woke up, my nose was full of that stinky and damp smell. Even my clothes were stained with this smell, which was disgusting. In the end, my husband and I checked out of the room early the next morning. We had booked for three days, but we couldn't stand it after staying for one night. The next day, the front desk had a bad attitude, without a smile, as if I owed him money. A worker should have the attitude of a worker. Do I have to look at her face when I spend money? By the way, I have stayed in so many hotels, and this is the first time I have seen a hotel that charges for mineral water. Ice dew is 3 yuan a bottle, and the price tag is placed on the side. Fortunately, I saw it, otherwise I would be ripped off by them again. I don't know how ugly it is. All in all, I really advise everyone not to stay in this hotel.

The room is old, some electrical sockets have no power, and there is no USB socket at all, so the mobile phone cannot be charged, there is no refrigerator, and there is no shaver. The window handle is damaged and cannot open the window. Difference!

The room smelled very strong, a musty smell, and there were a lot of dust sitting on the desk in the room. I left half an hour after I checked in. After two hours, I returned to the hotel and found that someone had entered the room. I asked to check the surveillance and the hotel told me that it could not be done. Look, there is mold on the walls, the floor and the bottom of the bed are not cleaned, the bathroom door and handle are not clean and not cleaned properly, the shower head is leaking, the wardrobe is moldy, and the disposable slippers have a strong smell. , really quite speechless Not recommended to stay!

The room is clean and tidy, and the front desk service attitude is very good!