Jining Oriental Confucianism Yidong International Hotel

Stayed many times, the environment is clean, the surroundings are convenient, and it is relatively quiet at night. The front desk is warm and courteous, the breakfast is rich, and the lunch is delicious. It is a very cost-effective hotel in the surrounding area.

Environment: The overall environment feels good Facilities: The door locks and doors and windows are old. For two consecutive mornings (around 8-9 o'clock), the shower was filled with cold water for half a day. Hygiene: Overall clean and tidy Service: The overall quality of the front desk staff is high, while the service quality of the housekeeping and related maintenance staff is poor. event: On the night of the second day of check-in (October 1st), there was a problem with the door lock of the room. Two elderly people in the room were unable to open the door, and relatives tried to provide guidance to no avail. Notify the housekeeping department to help deal with it. The card key card and room key cannot be used to open the door. The elderly is very anxious. Since the elder had a history of heart disease, his relatives were worried that the elder would be nervous if no one was around him, and they lived next door. They tried to use the platform outside the window to climb through the window to help, and finally opened the door lock after trying several times from the inside. At the same time, because the maintenance man was also present, he talked about the situation that there was no hot water in the bathroom when he was using it in the morning. However, since the elderly had just taken a bath at night, the hot water in the bathroom was under normal use. The maintenance man said to put it in more. Just like "Isn't the water hot now? Can you touch it?" and other feedback words. Because this room is occupied by an elderly person around 80 years old, in order to prevent the elderly from suffering from physical discomfort caused by hotel equipment problems again, based on the principle of focusing on the immediate problem and solving it as soon as possible, I communicated with the housekeeping staff and wanted to temporarily change the room. room, or change the door lock, but the feedback we heard is indeed "No, you see, the door is not good now, as long as you don't lock the door, it's okay now, just don't lock the door...". Final Results: Contact the hotel manager on duty that night to resolve the issue, which has been properly handled. Finally, this rating and feedback does not reflect the individual. The overall stay experience is not bad, but it involves service and safety issues. As a four-star hotel, I hope we will pay more attention to it in the future.