Yingying
May 5, 2024
I felt pretty good when I first arrived at the hotel. When I checked in, an older aunt at the front desk asked me to show my order number. After I showed it, I found my name in the registration book, so I said, "Isn't there one?" Then she said, "Yes, but I don't know which room to arrange for me." She asked me to wait for another staff member to send the guests to arrange for me. I was a little speechless. Then I checked in. I think although the check-in procedure was a bit unsmooth, the room was still good. The front desk girl who took us was also very polite and provided good service. Then something surprising happened to me. I have never encountered this in so many hotels. When I was ready to go to bed at night, the bed collapsed just after I lay down. It was really scary. The child was scared and ran to another room. I immediately contacted the housekeeper, who came as soon as he came. After seeing it, he also looked unbelievable. . . When they asked how many of us slept, this question was really speechless. They said that they would arrange for others to sleep upstairs, but it was late at night, so I refused. At night, I slept on the sofa downstairs in one movement until morning. My back and waist were sore. I felt that I was not here to travel but to suffer. When I checked out in the morning, I explained the situation of last night to the front desk, and the front desk also greeted me, but I was really unhappy!
Let me talk about what I think is good. The environment is good, and the room is pretty good except for the bed. In addition, the service of the young lady at the front desk is also very good! She also took us to the room in the rain, which is worthy of praise.
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