Anonymous User
February 6, 2025
I booked two twin rooms on Ctrip, but when I got there the store said they had no rooms left and asked me to change to another hotel. I refused decisively (the reason was the same situation the day before, and I compromised and agreed, but the central air-conditioned room I booked was changed to the Black Cat Hotel, so I refused decisively today). The store said if they didn't agree, I should apply for a check-out. It was already 12 o'clock in the middle of the night, and it was peak time. Why should I cancel the room I successfully booked? I complained directly, and after Ctrip customer service quickly handled it, they gave me three single-bed rooms. The cigarette butts in the bathroom were not cleaned up. Forget it, I'll just have to make do for one night.
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