Guest User
March 19, 2024
It was a terrible experience. Looking at the reviews, the "anyu" room type all had large rooms with two beds or large sofas. I called the B&B and they said it was randomly arranged, some with two beds and some with one bed and a sofa bed. After booking, I also mentioned in the exclusive service group that three adults and one child would check in. As a result, when I got to the front desk, I was arranged in the smallest room with only one bed and no sofa. It cost 300 yuan to add an extra bed. The waiter asked the boss, but the boss was very cold and didn't even look at us. He said very coldly that there was no room and we had to pay extra for an extra bed. As a result, a female staff member took us to another room with two beds after a while. We could be given priority to stay in this room for an extra 300 yuan. Several other guests came out at the same time pushing their suitcases and were also struggling in the process of paying extra to choose. It was really a bad experience. First: I expressed my dissatisfaction and noted that three adults and one child would check in. Obviously, this room was not suitable. Since it was randomly arranged, why didn't they arrange a suitable room for us and we had to pay extra to arrange it. Second: The female staff member said that we did not specify which room type we wanted on the order, so since we wrote it, it wouldn’t be random to say we could get it. Third: The floor of the room is very dirty. The child walked on it in socks for a while and it became black. There are about a dozen lights in the room and there is no one-touch switch. Many lights need to be turned off before going to bed at night. There are very few storage places. The kettle cannot reach the socket and can only be boiled on the floor. There is no bed, only a mattress on the floor. The bed is very soft and uncomfortable. Even the grandparents had a hard time sleeping on it. Fourth: The caves are actually artificially decorated. I have stayed in the natural caves in Cappadocia, Turkey. Forget about this. It is nothing special and the children don't like it. I left at 8:30 the next day. I didn't want to stay any longer. I changed to Sunac's parent-child hotel. Everything was very comfortable.
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