Tiankong Meishu Resort Hotel

Unfortunately the staff did not mention that the pool was out of order, at reservation and when check-in. We actually figured out when coming to the pool with our swimsuits! The staff did not look for solution : for eg to agree with some neighbor hotel to host us in their pool. Due to situation, we managed to cancel the second night but had to stay for the first night. Also, laundry machine was available but no proper washing room (see picture)

Good service

The location is very convenient, the pool is nice. My favorite hotel downtown 👍🏼

The room was pretty clean. The cleaning lady replaced my towels on most days with one exception which was fine as there were other towels which I put in front of the shower. The garbage was emptied daily. The room is bright with light switches are available bedside. 306 has a bath tub in the living room. Who takes a bath in the living room ? The pictures for that room needs to be improved with better description. Rooms with bath tub should be stated as such and room with sofa so the guests won’t get a room with a bath tub in the living room when they expect to have a sofa. Luckily for me that type of room was available. I had room 307 which faces the back of the building and it wasn’t as noisy as the ones facing the street. Those rooms have the problem of hearing the drivers using their horns and by night music from the night market. With the windows close it isn’t bad. One problem which can be improved is the receptionist. I checked in on Jan 12 and checked out Jan 15. There was this lady with glasses and another one on Jan 12 and then mostly I saw the one with glasses. She was there day and night. She wasn’t that helpful nor friendly . Every question was replied but rather unhappily it seemed. She didn’t behave like she likes her job. I even thought about leaving because of her. But on the last day, Jan 15 at 7:30 am when I checked out , a lady with surname Yi was working. She was an angel. She said breakfast is also ready, why don’t you stay and offered which I thought was very nice of her. She smiled a lot and told I felt she was very accommodating and helpful. She was trying to help in every respect and even waited with me a bit for my DiDi. I think she exemplifies good service. I also like the tea as my parting gift. I think that receptionist is an disappointment which isn’t a big problem with better training but other than her, everyone and everything were almost perfect.

It wasn’t bad , the staff were nice

Nice boutique hotel with friendly staff and an awesome rooftop pool.