Empark Grand Hotel

Empark Grand Hotel Reviews

Empark Grand Hotel

Dashaba, Cangjiang New Area, Jinghong, ChinaView Hotel Details
Empark Grand Hotel
Empark Grand HotelEmpark Grand HotelEmpark Grand Hotel
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Empark Grand Hotel Guest Reviews

4.5/5
Good
1853 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All Reviews(1853)
Positive reviews(1769)
Reviews with photos/video(359)
Delicious breakfast(164)
Near shopping area(102)
Friendly front desk staff(97)
Convenient for shopping(70)
Loved the night views(37)
Negative reviews(84)
Guest User
Superior Room (Double bed) (Building b)
Stayed in Jan 2024
Couples
19 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Very nice hotel and great help desk staff 👍
AshleyRae
Standard Room (2 beds)
Stayed in Jul 2022
Friends
15 review
3.0/5
Posted on Jul 29, 2022
What can I say? We picked this hotel for the price and the pool. When we arrived, we were told the pool is closed for CoVid yet every other hotel had their pools open. Then we went investigating and the pool area was like an apocalyptic nightmare. People were smoking on our nonsmoking floor. None of the extra activities listed in the hotel’s details like KTV, bowling, spa, peacock garden, etc were available or were nonexistent. The room itself was comfortable. Good beds. Good pillows. Nice view. The biggest bonus this hotel gets is they delivered ice to our room every night. Breakfast was also acceptable with some western options and the Chinese options were good.
6/7
Response from Property: Dear guests, first of all, thank you for choosing to stay in our hotel. We sincerely apologize for the bad stay experience brought to you. We hope to have the opportunity to serve you again and look forward to your visit again.
Guest User
Standard Room (2 beds)
Stayed in Jul 2022
Friends
15 review
2.5/5
Posted on Jul 12, 2022
Overly expensive for what it actually is. It's more like glorified apartment blocks. The rooms are small and a bit dark without balconies. Our overlooked run down and gutted buildings in the complex. There is no breakfast and the dinning looked average and expensive. It seem to rely on bus tours. Poor soles if they are paying top dollar for these types of hotels. The pool was closed due to Covid and no compensation was made. It's location is however good as its working distance the the water splashing plaza where Covid tests are available. It's also next to the river and a park. The imperial part is also within walking distance. The restaurants adjacent are very very average and not really worth visiting. The hotpot at the end of the street was very disappointing and very over priced. They seem to ensnare one off tourists who don't want to walk too far.
Response from Property: Dear guest, we apologize for your bad stay experience. During your stay at the hotel, if you have any questions about the room, you can call the waiter at any time. We are on standby 24 hours to solve the problem for you. Once again, I would like to express my sincerest apologies.
克 Streets of Shenzhen
Standard Room (2 beds)
Stayed in Jul 2022
Solo travelers
30 review
4.5/5
Great
Posted on Aug 9, 2022
Great experience somewhat interrupted by the earthquake that night! Staff were fantastic, got everyone out and then back in when safe. Also were understanding when I wished to move hotels to one with fewer floors!
Fujuzi
Deluxe Standard Room (Building A)
Stayed in Jul 2023
Friends
5 review
5.0/5
Outstanding
Posted on Jul 20, 2023
yyds。
JONATHAN
Standard Room (2 beds)
Stayed in May 2021
Friends
6 review
3.5/5
Posted on Sep 16, 2021
Pretty old property
Guest User
Standard Room (2 beds)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
The room facilities are very good, the breakfast is also very good, the only drawback is that the toilet and shower in the bathroom can be separated, in short, the experience is very good, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of serving with affection and doing things with heart, so that you can feel the warmth of home when staying in Banna. We look forward to your visit again and wish you a smooth work and a happy life!
Guest User
Standard Room (2 beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The room is clean and tidy, and the bedding is very comfortable. The most satisfactory hotel in this Xishuangbanna trip is Century Empark Hotel. All the staff are very friendly, the breakfast is also rich and varied, and the location is very advantageous. It is very close to the riverside night market and next to the golf course. In short, I am very satisfied. Next time I come to Xishuangbanna, I will choose Century Empark Hotel again
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
David10031
Standard Room (2 beds)
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 21, 2024
Very thoughtful for the guests! There are two real peacocks in the lobby for guests to watch! When the Water Splashing Festival comes, Kongming lanterns, water splashing basins and mobile phone waterproof bags are prepared for guests! It is easy for guests to integrate into the joyful atmosphere of the Water Splashing Festival!
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Century Jinyuan Hotel. The ancients said, "A mountain is not famous for its height, but for the immortals; a river is not famous for its depth, but for the dragons." I personally think that a home is not big, but for love, it is happy. I hope our warm service will make you fall in love with Jinyuan. Wish you: well!
Guest User
Basic Room (Double bed)
Stayed in Feb 2024
Friends
25 review
5.0/5
Outstanding
Posted on Feb 25, 2024
This is the second time I have stayed at Century Golden Resources Hotel. It is an old five-star hotel with a grand lobby. Today, you can still feel the magnificent momentum. The hotel is in a good location, by the Lancang River, opposite Gaozhuang, and the night view is beautiful. The hotel rooms near the golf course have beautiful scenery and a wide view, and you can also see the beautiful sunrise. Although the room facilities and equipment are slightly old, the management and service are still in place. After arriving at the store, the hotel staff upgraded the room and gave us breakfast. The warm and thoughtful service made us feel very warm in our hearts! Highly recommended among hotels of the same price!
Original TextTranslated by Google
Response from Property: Dear guests: Hello, thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are very moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time. I wish you a bright future and a successful career!
Guest User
Deluxe Single Room (Building a)
Stayed in Feb 2024
Friends
18 review
2.5/5
Posted on Feb 24, 2024
I deliberately avoided Gaozhuang and chose to have a good rest here. I specially booked to stay in Building A for a consecutive stay, thinking that the experience would be better than Building C. After arriving, I felt that the overall service awareness was not strong. The sound insulation of the room was really bad. The sound of closing and opening doors in other rooms and the corridor was too noisy (the front desk said that many guests had responded to this problem and it could not be solved). The breakfast was mixed with other buildings. It was a mess. The position depended on grabbing or sharing tables. Even the cleaning was not done in time (the front desk said that it was too late to do it). After staying, I didn’t feel that the price of Building A was high? I ate breakfast for one day out of three days. I really couldn’t accept the feeling of a tour group.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Xue0204
Basic Room (Double bed)
Stayed in Feb 2024
Friends
6 review
1.5/5
Posted on Feb 19, 2024
Four of us stayed at Building C of Xishuangbanna Century Jinyuan Hotel. The hotel has been open for more than 10 years. The furniture and facilities are very old and the colors are depressing. There is not a bottle of beverage in the refrigerator in the room. The scale on the faucet in the bathroom has not been cleaned for many years and cannot be wiped off without special detergent. In short, the room rate of 1,390 yuan per day for the fifth day of the Spring Festival is also very poor value for money. I made a strategy in advance and knew that I should choose a high floor facing the golf course. First, the view is good, second, this side is quiet, and third, the room faces south and has less humid smell (the customer service said that the room on the north side cannot guarantee the odor). Breakfast ends at 10 o'clock. It seems that there are many varieties but the taste is very average. To be fair, it is the accommodation level of a state-owned guesthouse. It is recommended that customers who pay attention to the quality of the hotel choose carefully.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay in our hotel. We sincerely apologize for your dissatisfaction during your stay. Due to the limitations of the building's layout, some rooms cannot meet your needs for large space. If we are lucky enough to receive you next time, please inform us of your room requirements in advance. I believe there will always be a room that you can stay in satisfactorily. Looking forward to your next visit!
xxxxxrrrr
Standard Room (2 beds)
Stayed in Feb 2024
Family
10 review
4.2/5
Very Good
Posted on Feb 16, 2024
1. The location is very good, and the hotel is equipped with many good things for children to play 2. The hotel service is very good and service-minded 3. The hotel breakfast is good and quite rich 4. The hotel facilities are average, the price is a bit expensive, and the room is small. Compared with other hotels, such as Jindi and Hilton,
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you for staying at Century Golden Resources Hotel. We are very sorry that this stay did not bring you the ideal experience. We apologize for this. Thank you for your comments to us. We hope to provide you with a satisfactory stay experience when you stay next time. The hotel has three room types: deluxe, superior and ordinary. You are welcome to try other room types. We also hope that Century Golden Resources Hotel will become your first choice in Xishuangbanna.
Guest User
Superior Room (Double bed) (Building b)
Stayed in Feb 2024
Friends
8 review
5.0/5
Outstanding
Posted on Feb 17, 2024
We arrived at midnight. The pretty girl at the front desk said that the room was upgraded! As soon as we entered the room, the beautiful Jinta and Gaozhuang were outside the window. We started our trip to Banna with such a thrilling feeling! In the middle of the night, my friend wanted to go out for a drink, so we went to the front desk to ask where to take a taxi to find a bar. The girl at the front desk said that it was 400 meters to the Dragon Boat Night Market, so there was no need to take a taxi to a far place. Sure enough, we walked to the still lively night market. I felt the fireworks of Banna in the middle of the night! I walked to Manting during the day and went to the riverside at night. There was also rock music in the beach square, and the transportation was really convenient. What's new is that there are peacocks working in the lobby during the day. Occasionally, I found that they were real birds when they moved. High-end performance art! We changed three hotels this time, and Jinyuan was the cheapest. After comparing the whole process, Century Jinyuan has the largest room, the most standard, and the most reassuring! I will only stay here when I come again in the future. I forgot an important thing: his breakfast is the most abundant! The best!
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you for choosing to stay at Century Golden Resources Hotel. We are glad to hear that you and your family had a happy Spring Festival at Century Golden Resources Hotel! Thank you for your recognition of Century Golden Resources Hotel's services and we look forward to seeing you and your family stay again!
PisabushiPIE
Standard Room (2 beds)
Stayed in Feb 2024
Family
3 review
2.7/5
Posted on Feb 9, 2024
The Ctrip platform says there is a free swimming pool, but it is not open all year round. It says there is a golf course experience, but the lawn is not maintained all year round, so you can't play ball. It has become a place for playing wild football, playing water guns, and digging sand. The mattress is soft and uncomfortable to sleep. The quilt is too thin and a bit cold at night
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you for your stay and feedback. We are very sorry for the unpleasant experience you have had. Your suggestions are very important and we have already fed them back to the relevant departments. Some facilities in the hotel's recreation department have been renovated this year and will be open again in the near future. We are deeply sorry for not being able to bring you a satisfactory stay experience and look forward to your stay again and experiencing our better service.