MIMAN Inn

This hotel is amazing! From check-in to departure, every aspect made me feel extremely satisfied! You can see Manting Park outside the room window! First of all, the hotel is in a very strategic location with convenient transportation and many restaurants and entertainment facilities around it, making my travel and life very convenient.

I didn't have the habit of writing reviews before. This is the first time I want to make a comprehensive evaluation of hotel accommodation, with 5 points out of 5 points, 4 points for the environment, and 2.5 points for the service. The overall environment is really good, backed by Manting Park, and the courtyard is exquisitely constructed. You can enjoy the lake and the scenery, and you can see that the boss has put a lot of thought into it. The sister at the front desk was very enthusiastic and helped us upgrade the room type for free. But other experiences can only be said to be average, and the reasons are as follows: 1. Objective factors interfere with rest. There is a building under construction at the gate, and it will start on time at 8:00 in the morning. Don't even think about sleeping late or sitting in the courtyard during the day. Of course, this belongs to the external environment, and it is not transferred by the will of the store. There is really no way, so it is not a big problem for me to go out early to visit the scenic spots. 2. The service cannot keep up, including two issues of hygiene and service awareness. We booked two rooms for three nights. On the first day, there was a mistake of not closing the door of the guest's room after cleaning. Since we didn't have anything missing, we didn't report it to the boss. And the garbage that fell next to the trash can can still be seen the next day, and it seems that it has not been cleaned after cleaning. On the third day, no one tidied up the room. Not to mention changing the bedding, at least the garbage must be thrown away. The staff told the auntie that she didn't come to work, and asked us to collect the garbage by ourselves and put it at the door. If my aunt doesn't come to work tomorrow, do I need to mop the floor by myself? These things, big or small, discouraged us from renewing the lease. The service industry regards service as the product, and the successful operation depends on the individual efforts of the boss alone, but also requires the joint efforts of the team. It is recommended that the boss improve the service awareness of the staff. Don't really have a guest lose something. When the praise of careful marketing collapses, it's too late to try to remedy it.