Four Points by Sheraton Xishuangbanna

The hotel's ambiance is rated 4 diamonds, and the exceptional service warrants a 5-diamond rating. The complimentary flower garden tickets offer a hidden gem, including a nighttime tour of the flower garden. It's worth a visit if you don't want to visit the Chinese Academy of Sciences Botanical Garden. The bar's craft beer is perfect for those who enjoy a nightcap. The long table banquet with a bonfire in the lobby is lovely. The front desk service (kudos to Xiao Zhao) was especially impressive; it was impeccable, with excellent service and a high emotional intelligence.

I just stayed at the Sheraton Xishuangbanna. Overall, it was quite comfortable, so I'd like to share my impressions objectively. First and foremost, the hotel is incredibly new, having opened in 2025. The facilities don't feel dated at all, and the cleanliness is impeccable. There's no odor in the room, and the bedding and bathroom are spotless, making it a very reassuring stay. I'd especially like to commend our housekeeper, Xiao Zhao, for his attentive service. I arrived early, well before check-in, and had already planned to wait in the lobby. He helped me coordinate and was able to check in early, saving me a lot of hassle. The room even had welcome fruit, a lovely touch. When I checked out, the staff helped me load my luggage into the car, saving me from having to carry it myself. The only thing I think could be improved is the breakfast. The variety is limited, and I hope the hotel can expand its offerings, perhaps adding some local snacks. Overall, my stay was a good one, especially Xiao Zhao's excellent service. I'd definitely choose this hotel again next time I visit Xishuangbanna.