Guest User
August 22, 2024
I chose this resort hotel for the last two days of my trip to Banna. The hotel is next to Manhena Village, a little remote from the city center. You have to drive yourself or call a car, but it is quiet and there are few people. It is said to be a hotel🏨, but it is actually a high-end B&B. The pros and cons are obvious.
Let’s talk about the advantages first: the hotel staff are very good, responsive, patient, and smiling. They will drive over to help with luggage🧳, and also provide airport pick-up and drop-off services. Especially the girl at the front desk has a very good service attitude. She has arranged dedicated customer service personnel to communicate in advance and send videos and photos of the house.
The hotel also provides Southeast Asian snacks and Laos steamed medicine, which are all good experiences.
Environment: At first glance, the hotel was designed by someone who spent a lot of money. It is in Laos style. Every plant and tree is beautiful. The outside of the room is beautiful. It is particularly good for taking photos. I like this style.
Let’s talk about the shortcomings: What I want to complain about the most is the breakfast🥣, which is completely out of proportion to the hotel price. There are very few varieties and small amounts, so if you go there late, you won’t have much to eat. I thought the fruits on display were for the buffet, but a staff member immediately came over and told me that they were for tasting. If you want to eat them, you have to buy a plate for 25 yuan💰. This is the first time I’ve seen something like this, and I hope to improve the quality of breakfast.
The hotel's swimming pool stayed for 2 days and was repaired for 2 days. . . Drain water and clean up🧹. The child didn't enjoy playing in the end, so he reluctantly stepped on the remaining water💦.
There are no windows in the room. Although the large floor-to-ceiling windows are beautiful, they are a bit stuffy to live in. This has been renovated and there is no way to change it.
It can be seen that the overall planning and ideas for the new hotel are good, but the details still need to be worked out. For example, the floor next to the swimming pool is really slippery, especially during the recent rainy season in Banna. The child slipped and fell three times. In the future, slipping and falling will be a problem when passing people around. Anti-slip mats should be provided there. There was no anti-slip mat in the bathroom in the room.
Parking spaces 🅿️ still need to be carefully planned, there is no place to park.
A very pertinent evaluation, no bragging or slander, I hope the boss will do better and better.
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