Atour Hotel Jingdezhen Administrative Service Center

This is my first bad review and I don’t even want to give it half a star. I booked RMB 382 per night without breakfast, which is non-refundable. After placing the order, I found another platform offering 370 per night including two breakfasts. I reported this situation to the staff when I checked in and asked them to send two breakfasts. Their performance is as follows: First, shirking responsibility. When I made my appeal, the Atour Hotel staff immediately said, "The prices on third-party platforms have nothing to do with us and we have no control over them." No, aren’t you actively authorizing the third-party platform to promote your hotel? Second, double standards, only considering self-interest. I offered to have the hotel cancel my Ctrip order and rebook it, but he refused me on the grounds that "if the hotel cancels the order, it will lower my rating on the platform." However, in the past, during the peak season, the hotel would cancel the hotels booked by customers at low prices in advance on the platform, allowing customers to rebook at higher prices. What, now we no longer need to consider platform ratings? It's really a double standard. It's too ugly to look at. It only cares about its own interests without considering the customer's feelings. It's too petty. Third, those who don’t know how to adapt are afraid of taking responsibility. Normally when encountering this kind of situation, the hotel should offer to deliver breakfast. However, the employees at Atour Hotel were stubborn. They could neither provide breakfast nor be willing to apply to the leader for breakfast. They emphasized that he was just a part-time worker and said, "I will be scolded if I apply for breakfast from the leader." ? ? There is a risk of being scolded so I don't want to apply. I also questioned other hotels’ practice of “free breakfast for good reviews”. No, just be stingy if you are stingy, why would you want to step on other hotels! In short, Atour employees gave a hundred reasons for not being able to deliver breakfast, but none of the reasons were considered from the customer's perspective. They were all based on "What losses will it bring to the hotel and what will it bring to the employees if breakfast is delivered?" Refusing to serve breakfast on the excuse of "loss". I don’t believe that a big hotel like Novo doesn’t even have the authority to provide two breakfasts.

My wife’s Atour membership breakfast coupon cannot be used. I can buy it again and use it. The eating appearance is extremely ugly.

環境：距離羅家機場打車15分鐘，周邊為商品房小區，行政服務中心也在隔壁，整體較為安靜。離市區相對會遠一點，但時間能接受，20來分鐘，滴滴接單也很迅速。距離陶瓷博物館，7元滴滴就能到達。 衞生：每天保潔打掃到位，更換補充瓶裝飲用水，也會在出門時詢問住客的住宿需求。 設施：基本配套齊全，現場預訂的早餐，前台也貼心的打折了，48元/人的吃食，種類是基本能滿足需求，鹹甜酸辣都能自己選擇。晚上還有免費的宵夜提供，這個還是挺不錯的。 服務：工作人員態度友善，住客需求、詢問也能耐心回答並提供協助。