Sansanjiadesigongzhu
March 17, 2024
Let me write down a few words realistically~
1. Service: A lot of complaints: When we arrived it was around 13:00 on Saturday, and the security guy who led us to the room did not take the initiative to help us with our luggage, because the alley was paved with red bricks, so the luggage could not be carried Towed; secondly, we arrived at the restaurant at 13:27, and the staff told us that the chef had already gotten off work... and the butler's WeChat notification clearly stated that the restaurant service ends at 14:00 at noon. Thirdly, the air conditioner in the room was broken. At 23:00 in the evening, the engineering department staff could no longer be transferred. A security guard came to the room, and the communication was not smooth because the other party could hardly understand Mandarin. Finally, because my companion suddenly had her menstrual period, the front desk said that there was nothing they could provide. In the end, the sister at the front desk gave me a piece. I was very grateful to her. That male at the front desk, I can only apologize for giving a bad review.
2. Hygiene: Overall it was okay, but the water backflow was really serious and the room had a very pungent sewer smell.
3. In terms of environment: This building is also very large near the scenic spot, so it is really not bad.
4. Facilities: After visiting the attractions on the night of check-in (Saturday), I discovered that the central air conditioner in the room was broken. The female housekeeper on duty that day (she was very nice) was very responsible and helped to adjust the room, but she changed a few rooms along the way. Houses are facing the problem of air conditioners not starting.
All in all, the overall service awareness and level need to be improved. I sincerely thank the two female service staff!
Original TextTranslation provided by Google