Guest User
September 29, 2021
I booked back 2 months before our intended stay during Mid July. We are from SA and we had planned a 2-week holiday. This was before the NSW COVID outbreak. All other places we booked had absolutely no issue with cancelling and refunding. The vendor is ignoring the ACCC guidelines under Exceptional Circumstances to offer a refund. We are still fighting through credit card disputes. I encourage those in this thread who have experienced this to do the same. I am truly astonished at the belligerence and incompassion by the Agents (Sinclairs). I had given notice just less than 4 weeks, enough time for Sinclairs to re-advertise; however, they refused. This is appaling service and I am spending a lot of time now to win over my card dispute. I will be shortly filing against ACCC if no success.