Kempinski Hotel Jinan

Executive Privileges: For an executive room, I was surprised there was no welcome fruit, let alone the chocolates I'd seen others share online. The afternoon tea selection was truly disappointing; it’s genuinely the first time I've encountered spicy peanuts and gummy bears in a 5-star executive lounge. The coffee machine's cappuccino setting didn't dispense properly for the cups, and the staff weren't familiar with its operation either, so I just ended up with two cups of hot milk. The only redeeming quality was the late check-out, which I appreciated. Minibar: Limited selection, nothing noteworthy. Even the single bottle of Evian came with an additional charge. Facilities: Overall, the room facilities met 5-star expectations, but there was a significant design flaw. The rubber seal on the bathroom door (Room 6925) created so much resistance when closing that I almost got trapped inside – this definitely needs adjustment. Additionally, the small square bathroom door handle was incredibly difficult to operate with soapy hands. Ambiance: The view from the window was truly lovely, and my positive impression is largely due to the overall design. The swimming pool lockers and public areas were very clean, which was great. Service: I called for extra bottles of water, but after an hour, they still hadn't arrived. It took a second call and another long wait before they were finally delivered. Cleanliness: No issues.

Staying at the Kempinski Jinan was absolutely worth it! Every penny was well spent. The lobby is grand and spacious, the room was spotless and comfortable, and the mattress was so inviting I never wanted to leave it. The staff were consistently friendly, quick to respond to requests, and incredibly efficient. The breakfast spread was extensive, offering both Chinese and Western options, ensuring a satisfying and delicious start to the day. If budget isn't an issue, don't even think twice; you're guaranteed a truly delightful and comfortable stay.

This was my first visit to Jinan, and the hotel, located in a new district, impressed me with its cleanliness and tidiness. The overall environment within the hotel, from its decor to the staff, was excellent. However, during my two-day stay, I also observed some less positive 'situations' – there were many children constantly coming and going. I believe management might want to consider addressing this.

The hotel's location is superb. My room, situated on the 70th floor, offered breathtaking views of almost the entire city of Jinan. Regarding executive lounge privileges, the happy hour refreshments were exquisitely prepared, and there was also a good variety of hot dishes. Although I didn't photograph the afternoon tea, it included a delightful selection of savory treats, pastries, and fresh fruits, all very delicately made. The service was exceptional; the staff were incredibly attentive and seemed to anticipate our every need. Room service provided an extensive menu, encompassing both Western and several Chinese cuisines, complete with a dedicated vegetarian menu.

My family of three stayed in a luxury suite. The room's environment and facilities were decent overall. However, I found the room's layout design problematic. For a suite, the way the bathroom was integrated into the room without any exhaust fan felt very unreasonable and poorly thought out. The gym facilities were quite basic, and I found the actual equipment didn't match the promotional images at all. Service: The service was generally underwhelming. My booking included executive lounge access, yet the front desk staff failed to inform me. I only remembered to inquire about it myself on the second day; a less attentive guest would have completely missed out. I honestly felt the service at this Kempinski was practically non-existent. For a price of 1600 per night, this level of service severely diminishes the value.