Guest User
May 14, 2024
It should be an old local hotel in Jinan. The overall environment is good, with a wooden style. I just don’t know if the designer of the room with a bathtub that was designed in the early stage had any brains or thought more. If the guests don’t like to use the bathtub, is it possible to take a shower without standing in the bathtub? What if an older person slips and falls?
Before checking in, I was speechless when I received a call from your hotel's customer service asking me if I wanted to check in. Why would I book your hotel if I didn't check in? You replied to me because the demand for guest rooms has exceeded demand recently, so I can understand that because you don’t want to let any guest go, can you accept them even if there are no rooms? Then make a random call to see if you want to cancel the previous reservation? ? I have something to go to Jinan, otherwise why would I book your home?
The only advantage is that when you check in, someone will take you into the room, give you a fruit plate, and give you some instructions. But luckily I have good eyesight, and the disposable bathtub cover is paid for 20 yuan. Otherwise, I would have thought that you gave me a free room upgrade and gave me a bathtub cover considering that almost no one chooses to take a bath in the hotel bathtub.
Finally, my housekeeper was added, and I also confirmed my name when checking in. Is my gender so difficult to tell? Let me receive your wrong gender title again and again on WeChat. I didn't reply to you the first time, and you sent the wrong one the second time. When there are many people checking in, you should pay more attention to details, instead of just mass-mailing guests to give you five-star reviews!
Originally I didn't like to say so much, just let it go as long as I live there, but this kind of after-sales service really makes me have to stand up and comment.
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