Guest User
July 17, 2023
My child came to participate in training and stayed in this hotel. My grandma came from Beijing to stay with my child for two days. As soon as I entered the lobby, I felt fresh and elegant. Through the two-day service experience, I can feel the reason why Haidian Foreign Language chose this hotel. The service is really It's pretty good. I asked the room requirements carefully and thoughtfully before checking in, and thoughtfully prepared toys and disposable items that the children like. The children liked it very much. There is also an episode that fully reflects the service and management of the hotel at this time. At noon, I took the elderly to have lunch in their private room. It could be seen that it was quite busy. I asked the little girl at the service for boiled water and planned to pour it myself without bothering them. Yes, the little girl said no, they would just come and serve. However, water was not served even after we almost finished eating, because the set meal included Cantonese chicken soup, and she did not rush for water at all. When checking out, she complained to the staff angrily. The staff at the checkout apologized very nicely and said they would give timely feedback to the leader, and handled the checkout and invoice matters very quickly. I thought that was the end of it, but less than ten minutes after returning to the room, a hotel manager came with me. A fruit plate and two bottles of juice came to the room to apologize again. There was no explanation for the full name. They just apologized and told them that the follow-up service would be guaranteed. They also left a business card to say that they could contact the hotel at any time if they have any service needs.
I finally returned home satisfied with this trip and will come again next week. It is highly recommended.
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