Blue Horizon Hotel (Jinan Shizhong)

My colleagues and I attended the bidding and checked into the Blue Ocean Hotel on Yingxiongshan Road. It has a superior location, convenient transportation and rich breakfast. The next morning, we placed an extension order and went to the front desk to complete the formalities. However, when it was time to check out, the front desk called to inform us that the order on the website was cancelled. Because I was busy preparing the bidding materials and I had already paid the fee, the front desk didn't understand the situation and called to ask. So I hung up the phone angrily and went to the front desk and said a lot of unpleasant things, but Chen Liming, who was in charge of the reception, kept saying sorry and explained to me carefully. After calming down, I asked my colleagues and found out that we made a mistake and misunderstood them. I am very grateful to Chen Liming, this guy, who kept a smile and apologized to us. He helped us analyze the problem from our perspective, quickly found out the cause of the problem, and actively solved it. Thank you for his sincerity and giving us "courtesy" and "reason". The Blue Ocean people are really great and will continue to support us.

My parents drove their child back to Beijing. I booked Lanshan Blue Ocean Hotel for him. Because they didn't follow the navigation, they arrived at the Shizhong branch in Jinan. When they checked in at the front desk, they couldn't find the order. Hu Haixia, who was in charge of reception, patiently checked and called me. I realized that I had gone to the wrong place. Later, I booked a room in the hotel under her recommendation. Her voice was very gentle and pleasant, and the service was very good. It was almost 10 o'clock in the evening when I checked in. My parents and children hadn't eaten yet. They were from other places, so she actively contacted the kitchen to make two bowls of wontons. There were also children's toys and reading glasses provided. My parents praised her sweet smile and high-quality service and were very satisfied. How lucky I am to experience the family-oriented service of Blue Ocean, which treats guests as family members. I will only choose Blue Ocean when I go out in the future.