Guest User
July 9, 2024
Please avoid the trap! ! !
1. Facilities: After checking in in the morning, I went out to play. When I came back in the evening, I found that the bathroom was full of water (see pictures 1 and 2). Since it was very hot that day and I sweated a lot, I wanted to go back to the hotel and take a good shower, but I saw that the bathroom was full of water. When it flooded, I immediately reported the situation to the front desk. The front desk asked me to mop it with a mop, and then I contacted the boss. When he came up, the boss asked if it was a bathroom toilet. It can be seen that the boss was very clear about the cause of the leak and the facilities in the store, but he was What he said on the phone was artificial. I don’t know if this was the first time he used this method to avoid responsibility.
2. Hygiene: Not much to say, just look at pictures 3 and 4. After enduring the leakage problem, I tidied up and lay on the bed. I felt itchy and scratched it, and found a rash on my back, as shown in picture 5. I flew on the next morning. , I haven’t recovered from it at this moment after returning home, and I plan to go to the hospital (this hotel can be said to be: although the hotel is small, it has all five poisons, and people with children and sensitive skin are advised to avoid lightning)
3. Service: After discovering the water leakage, the waiter came to mop it up. We finally walked around in Jinan for a day without raining. When we came back at night, there was water all over. We were already very tired. We wanted to take a shower and sleep on the plane the next morning. How about your hotel? You can’t say anything about water accumulation, and then you have to wait for you to mop the floor? There was even water behind the toilet after mopping. We thought about negotiating to change the room. The waiter asked us which program we used to book the room. We said it was Ctrip. The waiter's reply was that all the rooms are full now and there is really no way to change. As We didn’t say much about our consideration for the service industry, thinking that we would just make do with it. As a result, after the waiter left, there were still rooms available on **, Tongcheng Elong and other software, but only Ctrip showed that the rooms were full, as shown in Figures 6 and 7. , 8. I don’t know if we misunderstood.
4. The sound insulation of this room is really not good. Since I had a flight the next morning and wanted to go to bed early, people who went out to play next door and across the street came back one after another after eleven o'clock. The sound of opening and closing the door was very clear. , turning up the sound of the TV will affect others.
I came here happily, but I didn't expect that when we finally left, the hotel lowered our favorable impression of Jinan by a large margin. We thought that staying in a chain like Green Hotel would have the guarantee, but in the end, the attitude, service, and environment were like this , ok, I didn’t find your hotel when I searched on the Green app, see picture 9. I don’t know if it’s a fake. I’ve booked hundreds of hotels with Ctrip at least, and I’ve never given a negative review. This time it’s really true. It feels so worthless! Personally, I think it has violated our rights as consumers! Please avoid the trap!
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