"Before choosing the hotel, I turned over a lot of ratings and reviews. When I saw the ”Orange Hotel”, I had an inexplicable feeling. 4.9 High score praise, decisively placed an order and booked, and the whole stay experience did not disappoint me. 👍🏻
Just entering the lobby was wrapped in a faint orange fragrance, and it suddenly dispersed the fatigue of the road. This exclusive aroma made people feel very careful. When checking in, the service of the front desk lady was even more points. I took the initiative to say hello and guide the process. I didn't wait for me to ask, so I explained the key messages of breakfast time and laundry room location clearly. The business was very skilled. At first glance, the training was in place. More surprising, she also handed over a welcome fruit, this small detail that exceeded expectations, really did better than many hotels, especially worth learning from.
When I entered the room, I liked the citrus color at first glance, especially young and energetic, and there was no sense of drearyness in a traditional hotel. Every time I pushed the door in, I felt fresh. What makes me feel most intimate is the night light in the room: get up in the middle of the night to go to the toilet, the room is dark, the night light under your feet can automatically sense the light, no need to touch the black to find the switch, more real sense of security, this design must be praised. And the room has no pungent decoration smell, the hardware facilities are also very chic, and the living is very comfortable.
Breakfast gave me a big surprise. I didn't expect a non-five-star hotel to do much better at breakfast, but the result is comparable to star standards whether it is the richness of the meal or the details of the service. This completely broke my previous ”staying five stars” obsession - the original economical hotel, can have such a high-quality service, for me is simply ”gospel”. Even at the entrance of the breakfast area, the orange fragrance in the lobby continues, and the brand's intentions can be felt everywhere. The consistency in this detail is particularly good.
However, there are a few small problems, I still want to make suggestions with the store manager and management, hoping to make the hotel better.
The first is the communication problem of room cleaning: When I went out on the first day, the room eldest sister asked if I wanted to clean it. I told her that I wanted to wash for 20 minutes first, and then trouble cleaning. The eldest sister asked me to go out and hang a card. As a result, I came back for 5 hours and the room was still not cleaned. Although I didn't remind the front desk again that I had my own negligence, if I could confirm the cleaning time more clearly at that time, or if the eldest sister could pay attention to the listing situation in the future, the experience would be more smooth.
The second is the ”to praise” thing when checking out. In fact, the hotel as a whole is doing very well. I originally planned to give praise, but when I checked out, the front desk said ”to give praise can be delayed until two o'clock check-out”. This binding made me a little uncomfortable, and even had a feeling of ”moral kidnapping”. In fact, there is no need to do this at all. If you change it to ”do you have any experience with us this time?” The guests feel that they will naturally say that if there is dissatisfaction, they can also be proposed in time to let you remedy it, but it is more sincere than ”using late check-out for praise”.
The third is actually a small suggestion: the service is well done, and the guests are naturally willing to pay. For example, answer questions clearly when you check in, provide help in time during check-in, and have a small gift when you leave the store. These details are combined, and the guest experience is up, and there is no need to promote members. I recommended 49 yuan members at the front desk before. I was still hesitant, but if I can combine ”member rights” with these intimate services, so that guests can see the real value, such as members can enjoy more priority cleaning, leaving the store with gifts, etc., everyone will definitely be willing to do it. Don't rely on ”reminder praise” to stay customers - after all, the guests are not stupid, and the money to buy is the service value medical examination.
In general, the hardware, breakfast and most of the services of this orange hotel are particularly good, and the brand characteristics are also very distinctive. If you can adjust the small details of the cleaning communication and ”to praise” way, it will definitely be more perfect. Although this praise is ”changed with late check-out”, I feel a little awkward, but I promised the front desk, I will still give it, and I sincerely hope that the hotel will get better and better. I will still live in your home next time I come to Jilin."