Guest User
June 15, 2023
This stay is very unhappy, the front desk service awareness is too poor. Because the shampoo was placed so high that the child couldn't reach it, I accidentally dropped the shampoo bottle on the ground and broke it when I took it. I took the initiative to call the front desk and told the front desk. When you came up, you lost 40 yuan. Are you short of 40 yuan? Living in the most expensive hotel in Jieshou, is this kind of service? First, there is not much shampoo left, so the waiter can give you a new bottle; second, a bottle of shampoo is not worth 40 yuan; third, I could choose not to tell you, and I don’t need to pay a penny; Fourth, the shampoo is almost used up, and a new bottle needs to be replaced. I am very dissatisfied with the way the hotel handles this. Please consider it from the customer's point of view, and ask the general manager of the hotel to pay attention.
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