Guest User
September 27, 2023
There is no sense of service, or the sense of service is very poor.
After checking in, I found that the room was very smelly. I went downstairs and explained the situation to the front desk. The front desk said that you should go back. I told the manager to check the situation and see how to solve it.
I went back to the room and waited around until no one was there. I used the landline in the room to call the front desk, but the message was that the number was either unavailable or the wrong call. I was so angry that I ran downstairs and called them to come and see them. Then I came slowly and changed rooms. It still smelled bad, so I checked into another room.
During this process, I found that the service staff had very poor service awareness and was not proactive at all. It was like playing football. There was a landline phone, which was just a decoration. It felt very bad.
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