Guest User
April 30, 2025
This is the most annoying hotel I have ever stayed in. To be honest, the facilities and hygiene are of the consistent level of Four Seasons, which makes people feel at ease. Except for the poor sound insulation, where I can hear the coughing and flushing of the toilet next door, everything else is ok. The breakfast is also delicious.
But since we checked in at night until after 9 o'clock, there have been harsh sounds of electric drilling and decoration noises coming from the room. I contacted the front desk, but was told that "there is no possibility of renovation". I asked a master to come and take a look, but after waiting for 10 minutes no one responded. I called again and the manager finally arrived. The noise just stopped when I arrived, luckily I recorded it in advance. When the manager used the speakerphone to contact the person in charge, I heard him say, "There is no way this is going to be renovated. This must be the customer making trouble!"
I couldn't believe my ears. Is this your service attitude? When a customer reports a problem, the first reaction is not to verify, but to slander? I suppressed my anger and asked for a room change. Although the manager took the initiative to upgrade my room, I was already ready to rest. I was forced to toss and turn in the middle of the night with my luggage spread out and wearing thin pajamas. We later found out that the noise came from the restaurant next door being renovated at night - if you had taken it seriously earlier, why would it have come to this?
I hope you can truly reflect on this: If you can’t even show the most basic respect and trust to your guests, what’s the point of talking about service? Please give all employees a lesson in professional ethics and don't let the next customer go through this ridiculous experience again.
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