Guest User
April 16, 2024
There were centipedes on the bed. Centipedes. Centipedes. Centipedes. I had no time to investigate because of the tight schedule on the project that day! After I found the centipedes, I called the front desk, and the front desk asked me if I could change the sheets and quilt covers. Later, I asked to change the room. The more I thought about it, the angrier I got.
If the front desk asked me immediately 1. Have I been bitten or injured? 2. Have the centipedes been dealt with? 3. Take the initiative to change my room and send someone to deal with the centipedes. If I had been asked about the above three points, I would not have any opinions, complaints, or bad reviews. Even if I was bitten, it would not be solved by complaints.
As a service industry, I think the above three points are the most basic things. All dissatisfaction is the indifference and indifference of the front desk staff.
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