Fairyland Hotel (Tianfu International Airport Luojia)

The hotel is situated in a remote area, likely due to the new airport nearby. While the rooms are comfortable and well-equipped, there was a slight smell of smoke. The convenience of airport pickup and drop-off is a definite plus, especially in such a remote location. We arrived at midnight and found no restaurants nearby, so we went to bed hungry, relying on the snacks we had brought. The hotel advertised breakfast included, but when I went to the lobby at 7:00 AM, I was disappointed to find only soy milk and watermelon (which was lying open from midnight) nothing else available. I waited over 30 minutes with no staff in sight. By 8:00, I decided to venture out to buy some fruit from nearby shops. In a remote area like this, it would be better not to advertise breakfast if it’s so limited. Had we known, we would have come prepared rather than going to catch our flight by 11.00 on an empty stomach. What was offered felt more like snacks (soy milk and Buns) than a proper breakfast.

The host was really impolite. Even though I am fluent in mandarin, but he was especially impolite towards my boyfriend because he doesn’t understand. The location was sketchy and didn’t feel safe. Room was okay, and it had comfortable beds. We only slept for one night, but I wouldn’t recommend it for longer stay.

Arrived midnight and they were able to fetch us from the airport. The hotel was clean and looks new. They provided slippers, and other toiletries. Haven't explored much of the environment but it was close to the airport and there were some old rail like architecture. The hotel was pretty much flexible for changes, i asked that we be dropped off at the airport less than an hour notice, and they were able to provide service. The booking shows free breakfast but we were not told during check in or in the morning if there was, we went down and there was nothing served.

Please never stay this hotel. First the location is wrong which I have to pay more than 30 dmb extra to the driver. The stuff are totally unprofessional. They are very much rude. Even whole hotel is empty but they don't give us one extra pillow for my kid. This is not acceptable for a hotel. Highly recommend don't stay in this hotel.

The room’s cleanliness was subpar. Urine stains were visible on the toilet seat, suggesting it hadn’t been cleaned properly. The room had a strong smell of cigarette smoke, and cigarette ashes were scattered around the bed. There were also food stains on the table. Since it was late at night, we opted not to switch rooms for just one night. I’ve raised these concerns with the front desk and hope they take steps to improve the experience for future guests.

I booed this hotel because I want to sleep just 3-4 hrs before my trip. I will arrive at 02.00a.m. at Tianfu airport and this hotel support a pickup ride from airport to hotel but guest has to book a ride in advance. So I noticed the hotel before I flew to Chengdu about approximate time I will arrive. And the hotel told me to renotice via wechat after I arrived at TFU airport. So I renoticed after I arrived. The hotel did not respond yo wechat. I tried a telephone call,but she could not understand English,do she hang up. I contacted Trip, they said it took 2 hours for operate. I asked airport information center to all the hotel and the hotel tell where I should wait for ang it take another half an hour.I arrived at the hotel about 4 +a.m. And I ask for morning call at 7a.m.,but the hotel knock on my door at 7.30a.m.