Guest User
February 13, 2024
Due to the short transfer time, we chose this cheap hotel. Everything was fine after communicating in advance. Since we were traveling with children, they charged an extra 20 yuan for the fare, which was understandable. They said they would inform us of the vehicle information after we picked up our luggage, but we picked up our luggage at around 11:40 pm. After that, we sent a message and called to inform us which interface to pick us up, but... there was still no news at 12 o'clock. I was very anxious and kept communicating with the front desk. The front desk attitude was very good, but they kept saying that they didn't know about the driver because the car was arranged by the fleet. And there were so many people in the past few days that I found out that this hotel didn't have a fixed pick-up time and didn't have its own car. What could I do? I waited. But around 12:30, I couldn't help it and talked to the front desk saying that I wanted to take a taxi myself and not pay for the child's fare. The front desk agreed. The problem was that when the driver heard that it was very close, he said that you don't need to take a taxi, just wait for the hotel car to pick you up. I could only wait. I received several calls in the meantime, but I didn't get on the car until one in the morning. The passengers traveling with us also complained, saying that at least they should tell us the time and wait in the house. We stood outside for more than an hour in the middle of the night. The front desk said that the child's fare would not be charged as mentioned before. When we arrived at the B&B, we turned around a few times and finally reached the door of the room. When we opened it, we saw that it was an unfinished house that was being renovated. It was a mess inside. We quickly called the front desk. It was already 1:30 in the morning. The front desk was still very friendly and changed the room for us within ten minutes. However, the front desk said that someone was staying in this room in the morning! This scared me...but I didn't have time to think about it because the child was already very irritable and we needed to go to bed quickly because we had to get up at 4:30 and take the 5 o'clock motorcycle bus. We stayed there for three hours in total. The hygiene details were not good. There were hairs in the corners of the floor and many places were heavily dusty due to the recent renovation. However, the bedding was new so it looked quite clean. In general, the attitude of the front desk was good, but the supporting services of this B&B are still not good enough. In any case, letting the passengers take so long to get on the bus and arranging the wrong room after arriving at the B&B shows the immaturity of this B&B's system. My family said I made the wrong choice because it was too cheap, but I really didn’t expect that it would be like this just because it’s cheap.
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