Guest User
March 17, 2024
An unexpectedly bad experience, I regret it so much! Scared! I can only say that you can't just look at the good reviews. You also have to refer to the number of reviews to be objective. Choose a hotel with more reviews. Only 8 reviews is too one-sided. The airport pick-up arrangement was totally unreasonable. We waited for an hour at the airport but the car didn't leave. They still wanted to fill up the car and leave at 11pm. We waited too long and asked the hotel if we could leave first. They had already agreed to leave halfway, then changed their minds and went to pick up other people. There are single rooms only on the first floor, next to the counter. There are a lot of people coming in and out to check in at night, and the noise can be very loud. I didn't even have the earplugs mentioned in the previous comments) and asked the hotel if I could move to an upper floor, but the hotel insisted on increasing the price or canceling the reservation on the platform and paying him the platform's money privately. After refusing to increase the price directly, I asked the platform to intervene in the communication. The hotel's attitude was still tough and directly refused. In the middle of the night, they threatened that if I didn't pay more money, they would not send me to the airport in the morning. The hotel is located in a place where you can't get an online taxi, so the only way to get out is to take the hotel's shuttle service to the airport, which is very passive. In the morning, the hotel emphasized several times that they would not provide airport drop-off. One moment, they said that the order benefits did not include airport drop-off. The next moment, they said that they disliked the low price paid to them on the platform. The next moment, they said that this was their private car. The next moment, they said that they had not confirmed my order (the subsequent confirmation actually showed that I had already checked out). They repeatedly urged me to get out of the car, and their words and attitude were rude. After getting in the car, they threatened to go to the police station, just like a local judge. Anyway, fortunately I didn’t cancel it on the platform. If there is any problem, I can still communicate with the platform. Please keep your eyes open when booking and look at other options to avoid disappointment. If a dispute occurs in this place, the platform is actually out of reach, so please pay attention to safety.
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