Guest User
February 2, 2025
I really want to give it a zero, but the system setting prevents it from doing so. I could hear the sound of laundry running downstairs clearly, and I had to wait until the whole family finished washing clothes before I fell asleep at 1 a.m. During this time, I contacted the hotel, and the hotel's way of handling the matter was that the hotel was full, so they asked me to move out and then gave me a check-out fee. This is the first time I've encountered such a way of handling the matter after staying in so many hotels. There's nothing I can do, it's not my fault. In the end, I complained to the platform, and to be honest, the platform handled it very quickly and directly refunded me one night's room fee. The most speechless thing was that the hotel front desk said the night before that we would wait for the manager to give a satisfactory answer the next day. However, when I checked out the next day, the front desk acted as if nothing had happened and said goodbye to me. But it doesn’t matter, the platform has given me a satisfactory answer, I just need to give this hotel a bad review. .
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