Mulanci Inn

The house environment is good

The hygiene of the room needs to be improved. Travel is convenient. You can walk to the ancient city from the back door.

The facilities are average and the sanitation is okay, but the service from the beautiful boss and the girl at the front desk is really good, they are very thoughtful and considerate, and it is too close to the ancient city and convenient, it is the first choice for independent travel; I will choose her home if I have the opportunity

Environment: good, it is also very convenient to go shopping in the ancient city

A B&B that I miss very much! Jiangnan first product!

We checked into room 107 in the afternoon. Because we went out to play, we didn't check the facilities in the room. We came back in the evening, watched TV for a while, and were about to take clothes to take a shower. When we turned over, we found a bug on the pillow. My partner said it was a problem. When I saw the bug, it started to wriggle. I felt sick and had goose bumps. We called the front desk, and they said they would change a set of bedding for us. Later, they said they would change a room for us. At this point, I thought it was fine, so I didn't take a picture of the wriggling maggots. When we were collecting our things, there were bugs, blood, and dead bugs on the walls, corners, and quilts. It was extremely disgusting. Then we looked around all the empty rooms (under the instruction of the front desk) and asked us to change a room. Some of the quilts seemed to have been turned over, and some of the door safety bolts were missing (rotten, without the front head). Finally, we checked into room 105, which had no safety bolts. Then there were still bugs, I don't know if it was a bug, a bug*, or a dead bug. We looked at the bedding and pillows, and thought it was okay to be clean, but there were dirty yellow marks on the bedding. But according to the store, they change the towels for each guest, so it may not be clean. I took my clothes and prepared to take a shower again. I found that the towel behind the door was wet, with light red unknown marks on it. There was a hair hanging on the towel on the towel rack. I turned on the fire, turned on the shower head and started to take a shower. I turned to the small shower head, but the two shower heads sprayed water together, the small one sprayed hot water, and the large one sprayed cold water. I was very speechless. And the top shower could not be turned off, it was always dripping, and it could not be turned to the other side, so I could only take a shower with one side cold and the other hot. The floor tiles were very badly pasted, and there was no water in the floor drain at all. I stepped forward in slippers and stepped on the water. After the previous experience, I dared not use the store's towels anymore, and I washed them directly with water. The slippers were my own. The toilet was broken, and I was shocked when I used it. It was also very dirty, with unknown yellow marks, serious rust, and serious damage. Vomit. It can be said that this stay experience made me very thrilling, frightened, and extremely annoyed. If I had seen the room in the afternoon or checked the facilities, I would never stay there, because I had already checked in and it was already night and I couldn't cancel it, so I thought about keeping things quiet. At night, I went to the front desk to ask for the boss's phone number to communicate. The front desk asked twice before giving it to me. After contacting the boss's wife, she apologized after listening to my experience, and began to tell her miserable story. Because she had just given birth to a child, she did not urge the aunt to clean up, and emphasized that their family's hygiene has always been great. The hygiene and service of a homestay hotel ultimately need a pregnant woman to manage? This makes me feel very outrageous and unacceptable. Isn't this shirking responsibility? I think the cleaning aunt heard it and couldn't accept it. And the boss's wife's ultimate goal is to ask me not to give a bad review? ? ? I find it even more difficult to accept. I called you to communicate, is it to ask me not to give you a bad review? How big is your face? As for the boss's wife's talk about the hygiene being clean all the time, I can't accept it. Obviously, the bad reviews in 2019 talked about this problem. Don't you know? The boss's wife explained that she had only transferred the store a few months ago. Let's not talk about the truth for the time being. Let's take a step back and say that if you take over a mess, can you just pull it out and continue to put it without repairing it? There are bugs on the wall, they are about to hatch, can't you see it yourself? With so many people staying here, don't you and the front desk check it once? Can't you see the bad reviews for 19 years? Don't you know that the toilet is so rotten? The most sensitive thing about staying in a hotel is the hygiene issue. With such a price, the hygiene is still in such a state. It's better to just let the next person use it after the previous person uses it. It's unacceptable to write a bad review. There is no response from the front desk. The boss lady behind the scenes has only "sincerely apologized" and asked customers to sympathize with her service industry. I'm sorry that you encountered such a problem, but please forgive me for being outrageous and speechless! Since the boss lady also said it, this is a valuable lesson, so please take this lesson out for everyone to see. How to shirk responsibility and apologize sincerely? Show it to everyone. Apologize publicly and show everyone what your home is like before. Large factories have to apologize publicly in newspapers for non-compliance in market inspections. You are so disgusting and outrageous, you ask customers to cover for you and sympathize with you? I also compared many options before choosing this store. I even chose this store without going to other stores that looked good and had good reviews. As a result, the living experience was really thrilling. Vomit. I have stayed in so many hotels, but this is the only one that has this experience. I can't accept it. The same one hundred plus, the same Jianshui, the next night next to Chaoyang Building, the hotel that cost five yuan more, is only a three-star hotel, the kind of board tie. The toilet stickers have been disinfected, the shampoo and shower conditioner stickers are disposable, the shower is spotless without a single water stain, the washbasin is not dusty, the front desk receptionist is very considerate, the store owner may not understand what I mean by these things : ) If I hadn't been so uncomfortable, disgusted, shocked and angry that night, I would have immediately written a bad review overnight, a real-name bad review, zero points! .