Bojing Baden Hotel Reviews

Response from Property: Dear guests: Hello! Thank you for your trust in Platinum Hotel Baden. It is our honor to be your first choice hotel. However, it is a pity that we did not seize this opportunity and caused trouble to you due to the lack of responsibility of the front desk staff. On behalf of the general manager of the hotel, we sincerely apologize for disturbing your rest. In response to your feedback, the hotel management team attaches great importance to it and has immediately conducted a back-examination of the entire operation process. The proposed rectification measures have been integrated into the relevant front office systems. At the same time, the relevant responsible persons have been punished. We have always believed that the development of the hotel is inseparable from guests like you who give us valuable opinions, so we will continue to strive for excellence and strengthen detail services. The changes in the hotel need your witness. We hope you can give us another chance to witness our changes. The entire staff of Platinum Hotel Baden wishes you a happy life!

Response from Property: Dear Guest: Hello! Thank you very much for choosing to stay at Jiangyou Shunhui Platinum Crystal Baden Hotel. Your satisfaction is the best feedback we receive. It is our honor to serve you and other guests. I hope you will continue to pay attention to and choose our hotel in the future. We will bring you more satisfaction and even amazing touch Service! We have conveyed your praise to our staff to me. Thank you for your praise. We believe that with your support and encouragement, we will create more touches. We look forward to your visit to Jiangyou Shunhui Platinum Crystal Baden Hotel again !

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Jiangyou Shunhui Platinum Hotel Baden. We are also very sorry that we did not give you a perfect experience this time. We will convey your feedback immediately to avoid disturbing you again. Every guest’s opinions and suggestions are appreciated. This is the direction of our growth, and we are very willing to listen to your true feelings. If you have any questions or need our help, you can contact us at any time; it is our duty to provide customers with the best feeling and experience. We sincerely look forward to your next visit and wish you all the best!

Response from Property: Dear guests: Hello! Welcome to Jiangyou Shunhui Platinum Hotel Baden. We are very sorry that we could not get your full praise this time. The opinions and suggestions of each guest are the direction for our growth. Your feedback is a warning to us. Although we have not contacted you to understand the specific situation and cannot trace the problem at that time, the hotel management team attaches great importance to it. Your opinion requires the housekeeping department to strengthen the implementation of the three-level ward inspection system and carry out regular equipment inspections. Keep in mind that facilities and equipment are the lifeline of the hotel. Their quality will directly affect the use and experience of guests, and will also affect the quality of the hotel. At the same time, if the problem you reported during check-in is not resolved in a timely and effective manner, please feedback the situation to the hotel lobby assistant manager. We will track it in a timely manner, resolve it appropriately, and seriously assess the relevant responsible departments. We sincerely look forward to your next visit and wish you all the best!

Response from Property: Dear guests, hello! Thank you for choosing Jiangyou Shunhui Platinum Hotel Baden. We are very sorry that your stay this time did not bring you a satisfactory experience. The hotel management team attaches great importance to your questions about changing rooms and paying the price difference. Through order inquiries and online We will contact you below to learn about the specific situation. Due to the inconsistency in the room types between the two orders, there is a price difference. During your early consultation, the front office staff did not verify the room type with you, nor did they explain to you that the room types for the two orders must be consistent. The staff did not work rigorously. We sincerely apologize for the inconvenience caused to you during this stay. At the same time, we have also adjusted the calculation method for the price difference. The hotel regards "loyalty to customers" as its corporate development philosophy and customer service standards. We strive to improve guest satisfaction and through our continuous improvements, we hope you will come again and we will definitely bring you and your friends a different experience.

Response from Property: Dear guests, hello! Thank you for choosing to stay at Jiangyou Shunhui Platinum Hotel Baden. We are very sorry for the inconvenience caused to you by not entering the preferential club discount into the system due to staff negligence. The hotel management attaches great importance to your question and the assistant lobby manager has We will contact you promptly and apologize. We will also refine the online order review process at the front desk and punish the relevant responsible persons to ensure that such problems will not happen again. The hotel regards "loyalty to customers" as its corporate development philosophy and customer service standards, and strives to improve guest satisfaction. Thank you again for your comprehensive review and understanding of this incident. Through our continuous improvement, we hope that you will If you can come again, we will definitely give you a different experience.

Response from Property: Dear guests, hello! Welcome to Jiangyou Shunhui Platinum Hotel Baden. We are deeply sorry for the bad experience this stay has brought to you. Spring returns to the earth, and everything revives and thrives. However, it is also the time when the seasons change. Weather changes and differences in temperature between morning and evening may cause some guests to feel that the quilt is too thin. In order to meet the needs of different guests, we have also placed a TV cabinet in the room. If you need to replace the duvet, you can use the landline phone to dial "0" or "66666". The hotel housekeeping center will promptly notify the waiter to replace it for you. I hope you can understand and I would like to express my sincere apologies to you again. wish you a happy life!