Anonymous User
September 4, 2022
I took a vacation and took my children and the elderly to play in Gudou, but I ended up disappointed😭😭😭
1. When booking a room, I booked 2 more rooms because I added more people later. I also contacted Ctrip customer service that night and asked them to try their best to arrange my two reservations in adjacent rooms. However, when I arrived to check the rooms, I was told that there was no way to arrange it and that I had to arrange it. It doesn’t matter if they are not on the same floor, the focus is on different buildings.
2. I originally thought that the newly opened hotel would be relatively clean and well-equipped, but once I checked in, I felt it was many times worse than a B&B! ! 😡😡
① When cleaning the room, we don’t have all the supplies ready for us, we call for people to come in, and we want to show our faces, and we lose our temper.
②The air conditioner sprays water. The waiter mops the floor directly and mops the outside of the air conditioner.
③As a hotel with hot springs and swimming pools, the room only has 4 or 5 clothes hangers.
④The soundproofing of the room is completely zero. You can clearly hear people talking outside the door and in the isolation room. If someone uses water or takes a shower, you can clearly hear the sound of water draining from the sewer.
⑤The room had a musty smell, and the sheets and quilts seemed to have not been completely dried, so they were changed to be used by guests. As soon as the bed was placed, it felt like returning to the humid southern sky, but not all rooms are like this.
⑥No one took the initiative to register the license plate when we checked in. When we drove out to eat and asked about free parking, the attitude was extremely bad. Zhong said that parking was free and we could just drive out of the scenic area. When I asked, no one ever asked. Even though you can recognize our license plate, you are still reluctant to help me apply for free parking.
⑦On the first night, when we asked if we could help adjust the room for the second night, the front desk refused directly and later asked me to ask them for confirmation the next morning. Then because we had too much luggage, we decided not to change rooms. However, when we went out to eat at noon the next day, the front desk called us and asked us to change rooms, but we did not confirm with them in the end. Want to change
⑧The room package includes breakfast, water world, hot spring valley, coffee, biscuits, and room service on the second day. However, they did not provide us with coffee, biscuits, and drinking water. Please tell me that they are only provided on the first day. , did your hotel give me a discount on the room rate for the second night? Moreover, 2 rooms have been replenished, and the other 2 rooms have to be replenished. Are you going to replenish them for us after you are so angry? Is this called service?
⑧Due to a sudden typhoon, we were notified on the first night that the water world would be flooded and closed for one day on the second day. On the third day, all facilities were closed. Your hotel did not offer any compensation, and there was no notice even on the day of the typhoon. The scenic area has a typhoon guideline of D, only the swimming pools and hot springs are quietly closed.
I have been to Gudou at least 10+ times. Maybe because it is the off-season for hot springs, this experience was the worst! ! I can ignore the force majeure factors, but it is really the first time I put money out to buy Qi Shou, which makes people very disappointed🤬🤬🤬
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