Anonymous User
April 8, 2024
Geographical location: There is free parking, but the parking location is not nearby, it is in a small alley. The hotel is located in a traffic fortress. There are floor-to-ceiling windows, but there is no corresponding beautiful view. There are only pedestrians and cars.
Room facilities: The room is in the style of old cadres, as if entering the 1990s. The Ctrip pictures are seriously inconsistent with the actual situation. Five rooms were booked, one of which had a roaring air conditioner in the middle of the night and could not fall asleep. The door lock of one bathroom was damaged and might be locked. Other minor problems such as the noise of cars on the road downstairs, the voices of the next room, and the smell of smoke and mold are not mentioned for the time being. The probability of 2/5 rooms having major problems is worth thinking before booking.
Service attitude: The hotel is extremely strict in verifying the identity of people and certificates. It is impossible to check in if you forget to bring your ID card or register less with your companions. The hotel has a rigorous style. If friends come to visit, they must also register. This may be the hotel's usual rigor or whether something has happened before, it is unknown. In short, the hotel's rigorous style deserves praise!
I have reported the problem to the hotel. The hotel wrote down the number and said that the duty manager would call back at 4 o'clock that day. I waited for two days but no call came. I called the customer service and they said they forgot it.
Charge items: Before entering the guest room to use items, you must check the price list clearly. The expensive mineral water at the bedside is not provided free of charge. After checking in, please look at each item you need to use with a detective look and the price list. It is safer to use them one by one.
Note 1. Because the hotel did not provide a standard and complete guest room (the air conditioner was loud and the bathroom would be locked), I applied for a waiver of a bottle of 6 yuan and a towel of 15 yuan, a total of 21 yuan, which was consumed because I did not take a detective look. We wanted to use the 21 yuan exempted from our consumption in exchange for our tolerance of the hotel. Later, the hotel did not need our tolerance.
Note 2. The sound of the air conditioner was discovered at 3 o'clock in the morning, and the bathroom was discovered after checking in and locking. The hotel looked righteous as if our arrival caused problems in the guest room and just said to change the room, completely ignoring the fact that the hotel failed to provide a standard and complete guest room and caused us to bear our additional costs during the room change.
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