ZiyouxingTeresa
February 21, 2024
Facilities: The six hot springs in the hotel are clean and hygienic
Hygiene: The room is overall clean and tidy
Environment: The hotel is located on the top of a mountain. To go to the restaurants near Hot Spring Valley, the hotel needs to arrange a battery car.
Service: Since this trip was for my niece’s birthday, I asked the hotel if they could arrange birthday decorations in the room when booking, but there was no reply after a whole month of text messages. I went to the information desk again on the day of check-in, but they didn't seem to hear me, didn't reply, and didn't refuse...
In this regard, the hotel's service is lacking! Although the occupancy rate is high during the Spring Festival, my request was made more than a month ago, not just on the day of check-in. So the hotel is not considerate enough in this regard. 
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