Guest User
October 3, 2024
Hygiene: There were stains on the tabletop, window sill, and floor of the room, which looked a little greasy. The clothes hangers were dusty. I took a towel and wiped it slowly again.
Environment: Although it is a new hotel, everyone must be in a hurry to take a bath and cannot slow down for a moment, because! The water in the bathroom here is super slow! ! ! As long as you wash it, the water in the ground will be full! It will overflow! ! ! After staying for two days, I had to mop the floor and mop the water like crazy every time after taking a shower! ! !
Service: There is no service at all, but at this price, you can’t expect anything more, but you stay in hotels in so many places! I have never encountered a situation where the cleaning lady took away the room card directly when cleaning. I called the front desk to ask, and the front desk just said that this happened, without apology, and did not even think about taking it back, because I I hurried out and argued a few times before getting my room card back. I was really impressed.
Another thing is, I don’t know if it’s a regional issue or something else, but even children in this hotel need to provide their ID cards. The hotel should inform them in advance, whether they call customers or go to the reservation interface, after all, not everyone carries it with them. The ID card of the child, and some of the children were not born in time. Although it was finally solved by providing the name and photo of the ID card to the public security for filing, it is obvious that you can call the customer in advance to inform the customer, or provide special instructions on the reservation interface, so that the customer can be updated. Good experience.
After staying at All Seasons, I realized how delicious Atour is, both in terms of service and cleanliness.
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