Shanshui Fulihua Hotel (Jiangmen Station Branch) Reviews

Response from Property: Thank you for your review. We are sorry to hear that our breakfast did not meet your expectations. We will take your feedback seriously and work on improving the quality and variety of our breakfast offerings. Regarding the location, we understand that being far from the city centre may be a disadvantage for some guests. However, we do offer shuttle services to nearby attractions and public transportation hubs to make it easier for you to explore the city. We are glad that you liked our robot delivery service. This is one of the unique features of our hotel that we are proud of. We hope it added some convenience to your stay. Once again, thank you for your feedback. We look forward to welcoming you back in the future and providing you with a better experience.

Response from Property: We sincerely apologize for the inconvenience caused by the unpleasant smell in the toilet. We understand how this has affected your stay experience.Our hotel is designed with a focus on providing a comfortable and hygienic environment for all guests. We have a modern plumbing system in place which is regularly maintained. However, on rare occasions, due to factors such as changes in air pressure or the accumulation of debris in the city's main sewer line (which is beyond our immediate control), an odor may seep through the drains.We are taking immediate action to address this issue. Our maintenance team will conduct a thorough inspection and cleaning of the drainage system in your room, including using specialized cleaning agents and equipment to eliminate any potential sources of odor.We also have a unique ventilation system in the hotel, which is designed to constantly refresh the air in all rooms. In normal circumstances, this system helps to keep the air fresh and clean.Once again, we apologize for this inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better during your next stay.

Response from Property: Thank you very much for your feedback, your opinion is very important to us. We know that there are still many areas for improvement in our services, and your criticisms and suggestions are the driving force for us to move forward. We will listen carefully to your voice, strive to improve, and provide you with better services. Thank you again for your support and understanding.

Response from Property: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Furama Shanshui Hotel will be the warmest and most unique in your memories. the one

Response from Property: How lucky I am to be recognized and praised. Seeing your praise makes all the hard work worth it🥹