Renee Lam@@
August 5, 2024
What a terrible stay. There are no other facilities around the hotel, only a restaurant and a children's playground.
The children's playground is very hot. If you leave a fan under the iron sheet for a long time, you will suffer from heatstroke. The slide is not slippery, so you have to use your feet to help. The waves in the wave pool are gray. As for Xishui District, the water quality is not good and very dirty. The entire play area is suitable for children aged 3-10 years old.
There was a strong smell of cigarette smoke in the hotel room, and the phone was broken. I couldn't contact the service desk, so I had to rely on WeChat. There was no refrigerator in the room, and there was no ice provided. The wall base is damaged, the air conditioner is leaking, the bathroom door is misplaced, the lamp is broken, and there is no surrounding lamp design, so there are 2 sets of lamps.
The location is far away from the city, it is difficult to call a taxi, and the hotel will not help.
Wei's customer service attitude is very good.
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