Guest User
August 8, 2023
Facilities: Not as good as hotels on the roadside
Hygiene: dirty and messy, the sofas are all black
Environment: garbage environment
Service: A **face person at the front desk
When I came to Jianou for the first time, I chose the nearest hotel. The pictures online looked okay. However, after I actually checked in, the floor in the room was warped and the sofa was black. I booked two rooms with a 1.8-meter double bed, but I was given a room with a double bed. When I complained about the 1.5-meter bed in the room, the hotel staff said it was me who asked for it. Whoever stays in this rubbish hotel with customer service will be in trouble. When I was in the room, your room attendant could open the door directly with the master card and come in. He said he would give me fruit, but he gave me a bottle of chrysanthemum tea and a bottle of orange juice. The canteen sells drinks for one yuan. **** Is this called fruit? The room rate of more than 200 yuan is not too low in a small city, but the things you do are worse than ****. I lost my room card and asked the front desk staff to open the door. The **** at the front desk ignored me and told me to go upstairs. Someone opened the door later, and a ** came and opened the door to the room. He didn't give me the room card. How could I turn on the electricity without the room card? **You still asked me to go downstairs to get it? So why did the front desk ask me to come up? This is your service? The check-in experience was very bad. After the complaint, the hotel and Ctrip told lies, which made me very unhappy. I send you a big thumbs up and wish you a prosperous business. Close down soon.
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