Guest User
July 14, 2024
I didn't get a room, according to the hotel that I had booked, the rooms were full, and the hotel said that my room reservation was not on the hotel application, so I couldn't check in even though it was confirmed on the trip.com application, and I had transferred before the specified time limit. The trip.con call center service was very bad, where after I called, the menu options in the call center were long-winded and there was no solution from the trip.com application. I couldn't get my rights as a consumer, and I was forced to book a room offline at another hotel. It was a very bad experience. If there is no goodwill from trip.com, I will report it to the authorities and to the consumer protection agency. I will wait for news 7x24 hours from the time I post my review.
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