Shō Hotel (BreakX)

Room Size and Comfort: The hotel offers spacious rooms, often equipped with two queen-size beds, making it ideal for families. Many guests appreciate the comfort and ample space provided, which enhances their overall stay experience.(based on 71 reviews)

I booked a room for 4 pax, and the booking clearly stated “4 complimentary drinks per day.” But when I checked in, the staff said it’s only 2 drinks per room, which is misleading. The room was only prepared for 2 guests — just 2 sets of toothbrushes, slippers, and towels. Do you expect 4 people to share? Even the indoor slippers were extremely thin and cheap, definitely not what you’d expect from a hotel. The worst part was one of the towels was filthy, with a large brown stain on it — totally unacceptable and unhygienic. When I went to redeem the drinks, the staff were impatient and rude, showing no basic hospitality. Also, parking costs RM10 per day, and you have to go down to the ground floor each time for verification — very inconvenient. Overall, a very disappointing stay. Dirty towel, poor housekeeping, misleading information, bad staff attitude, and low-quality amenities. Definitely not recommended.

The hotel is located about 10–15 minutes away from the town. The surrounding area is rather quiet, with no eateries nearby, but there’s a cozy café at the lobby. Check-in was smooth and efficient, each guest even received a drink voucher, which can be redeemed for coffee, tea, or orange juice. The room itself is very spacious and comfortable. However, there are a few areas that could be improved. The shower area doesn’t have a door, so water tends to splash outside. The bathroom drainage is slightly clogged, and the bathroom door cannot be fully closed, which may feel a bit awkward if staying with friends. Lastly, the bed sheet had an unpleasant smell, which was quite disappointing. Overall, the stay was consider ok in terms of space and service, but cleanliness and bathroom maintenance could be better.