Guest User
December 7, 2021
I booked this hotel due to it's location away from the Saudi Grand Prix, availability and price. We didn't want to get trapped in the traffic caused by the Grand Prix. I booked both rooms in my name on my IHG account, as we always do, with the intention of transferring one room to my colleagues name and IHG number, upon check-in. Even though we arrived well after the normal check-in time, we had to wait 10-15 minutes while they presumably got our rooms ready. I was given a smoking room, which of course smelled like stale smoke, even though non-smoking is in my profile. The guy that checked us in couldn't figure out how to transfer one room to my colleague, so he transferred BOTH rooms to his name. Due to that, I wasn't able to login to the Wifi because your last name is the password. I tried calling from my room phone, but it didn't work, so I had to go down to the lobby to inquire. Not that it made much difference, because the internet is so slow, you may as well not even use it. Webpages would often timeout or fail to load at all. I wasn't able to watch Netflix, YouTube or login into my email. The restaurant was closed 'due to Covid' so you could only get food through room service. This is obviously a cost cutting measure, not a preventative, because all restaurants outside the hotel were fully open. When we checked out, is when I found out that they had changed both rooms into my colleague's name. I asked the Front Desk clerk to change one back into my name, but he was unable to do so. I'm sure it's possible, but he just didn't know how. There are a lot of other choices in Jeddah, so if at all possible, choose another hotel. This one is not good.