Holiday Inn Express Jasper

It was a solid stay. The road traffic was a little loud, and some of the breakfast items were overcooked, but the staff was friendly and the hotel was clean.

The property was nice, rooms were clean, but we called two days before we booked checking to make sure their pool was open, we have several kids all under 8, so wanted a place with a pool bc Jasper has NOTHING to do for kids. We were assured the pool was up and running and open, so we went ahead and booked. Walked in today checked in and got our key, ask what the pool hours were and were told oh the pool is closed and under some type of maintenance… so I went straight to my car and called the hotel line that I had been told the pool was open and running… they contacted the hotel but they wouldn’t refund us so we could go somewhere else that had a pool for our kids to enjoy. And the staff that they talked with told them we had already went inside our room and used the bathroom etc. which was a LIE! I want them to pull the cameras and see the only thing we did was use the bathroom that’s out in the lobby for the Public to use upon arriving! I had NEVER went up to my room because I was in my car furious in the phone about being lied to about the pool. So we didn’t get a refund, couldn’t swim in the pool, and our kids couldn’t even connect their Nintendo switches to the internet bc you have to register and connect through a web browser instead of giving a password. So our mini vacation was complete crap and ruined by this hotel! We will NEVER EVER BOOK WITH THIS HOTEL CHAIN EVER AGAIN! We paid 142.00 and unable to enjoy any of the amenities we were promised!! We are VERY UNHAPPY!

I booked a King Suite through *******, but upon arrival, the hotel refused to honor my reservation, stating that no suites were available. Despite my confirmation clearly listing a suite, they blamed ******* and offered only a standard king room—without a sofa bed and at the same rate. After some back and forth, I accepted a smaller room with a minor rate reduction. The real issue, however, came at 6 AM, when I was abruptly awakened by my smoke alarm. Stepping into the hallway, I found it filled with smoke and saw four firemen two doors down. My room was also full of smoke, burning my eyes. Hotel staff never called to check on guests, and when I went to the front desk to report the situation, no apology was offered. Given the unsafe conditions, I had no choice but to check out early. This was an incredibly disappointing and poorly handled experience. Lack of accountability and guest safety concerns make this hotel one I would never recommend.

Very nice check in. Property is very nice. New, clean. Haven’t had breakfast yet. I would definitely stay again. I’m particular.

The hotel room was very spacious and clean. The breakfast was amazing!